Thippesh Shivarudrappa
Bengaluru
Summary
21 + years of Experience in Facility management, Operations, Projects,Adminastration,With a proven track record at Dusters Total Solutions Services Pvt. Ltd., I have successfully led MEP and IFM operations, driving significant business revenue growth and fostering strong client relationships. My expertise in interpersonal communication has enabled me to manage large-scale projects and teams effectively, consistently achieving over 90% in 7M Scorecard evaluations. I deliver innovative solutions and lead strategic training initiatives to elevate team performance. A highly motivated professional, I embrace new challenges with a strong work ethic, adaptability, and a customer-focused mindset. I excel both independently and in collaborative settings, with a commitment to enhancing customer satisfaction and achieving positive outcomes.
Overview
22
22
years of professional experience
1
1
Certification
Work History
M&E Head- Karnataka and GOA
Dusters Total Solutions Services PVT LTD
Bengaluru
12.2022 - Current
- Responsible for managing MEP business operations in the region.
- Committed to growing the business according to the Annual Business Plan (ABP), and supporting the achievement of company targets and vision.
- Managing operations at multiple IFM sites.
- Handling a monthly revenue of INR 4 crore per month for the MEP business.
- Maintaining good relations with clients to ensure business continuity, and further growth.
- Adhering to the schedule of planned preventive maintenance (PPM), quality audits, and ensuring smooth day-to-day operations.
- Coordinating with OEMs to avoid schedule deviations and providing training to staff to enhance their skill sets.
- Managing the AMC business across the region.
- Conducting audits and implementing SOPs accordingly.
- Assessing manpower requirements for different sectors, such as IT, industrial, and data centers.
- Ensuring training coverage across the region, and monitoring its effectiveness.
- Developing plans to improve margins, and supporting profit and loss (P&L) management.
- Ensuring the timely submission of invoices and bills to customers, and tracking acknowledgments.
- Ensuring timely payment of salaries to the entire site staff.
- Supporting the transition team in setting up new sites for the technical business.
- Assisting the business development team.
- Generate monthly MIS reports (including monthly revenue, GCM calculation, customer feedback report, site audit analysis, and P&L analysis).
- Coordinate with IT developers and a third-party company for the new digital adoption iOPS, My SIS, and Mitra APP.
- Selling Digital Solutions - IoT, E-checklist, E-attendance, PM tools, and other digital tools.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Utilized various software and tools to streamline processes and optimize performance.
SBU Head
Dusters Total Solutions Services PVT LTD
04.2018 - 11.2022
- Responsible for managing multiple IFM (Soft services, Technical, and Pest Management) operations for the branch
- Committed to growing the business according to the Annual Business Plan (ABP) and supporting the achievement of company targets and vision
- Handle the monthly revenue of INR 3 Cr/Month for the branch
- Maintain good relations with clients to ensure business continuity and further growth
- Conduct audits and implement SOPs accordingly
- Ensure training coverage across the region and monitor its effectiveness
- Closely track collections to ensure timely cash flow
- Develop plans to improve margins and responsible for the P&L of the branch
- Analyze data for margin leakage, revenue leakage, and debtors
- Ensure timely submission of invoices and bills to customers and track acknowledgements
- Ensure timely payment of salaries to the entire site staff
- Ensure that the 7M Scorecard of the branch is above 90%
- Support the transition team in setting up new sites
- Assist the business development team in generating leads, client presentations, and closing deals
- Generate monthly MIS reports, including monthly revenue, GCM calculation, customer feedback report, site audit analysis
Manager – M&E Operations
Dusters Total Solutions Services PVT LTD
03.2012 - 03.2018
- Responsible for managing technical business operations in the Bangalore region and providing support for operations Soft Services
- Managing operations at multiple IFM sites
- Handling a monthly revenue of INR 1 crore/Month for the technical business
- Maintaining good relations with clients to ensure business continuity and further growth
- Adhering to the schedule of PPMs (Planned Preventive Maintenance), quality audits, and ensuring smooth day-to-day operations
- Coordinating with OEMs (Original Equipment Manufacturers) to avoid schedule deviations and providing training to staff to enhance their skill sets
- Conducting audits and implementing systems accordingly
- Conduct the training across all the site as per the schedule
- Scrutinizing manpower requirements for different sectors such as IT, industrial, and data centers
- Keeping a close track of collections to ensure timely cash flow
- Ensuring that invoices and bills are submitted to customers on time and keeping track of acknowledgements
- Ensuring timely payment of salaries for the entire site staff
- Providing support to the transition team in setting up new sites for the technical business
- Assisting the business development team in conducting technical assessments at sites and helping them prepare technical proposals
Assistant Manager
IL&FS Property Management and Services Limited- Client HSBC H2
Hyderabad
09.2007 - 03.2012
- Responsible for overseeing all electro-mechanical operations.
- Report any major or minor breakdowns that could negatively impact HSBC HDPI's business operations to the Facility Manager.
- Understand the defect liability arrangement with equipment suppliers, and coordinate any issues covered under defect liability with the vendor.
- Coordinate with OEMs and project contractors to rectify defects in the system.
- Conduct daily rounds with shift engineers and supervisors to inspect the building and make any necessary modifications to systems and procedures.
- Coordinate with local authorities on behalf of HSBC EDPI.
- Conduct periodic training and performance evaluations.
- Review the system, along with all service vendors, on a monthly basis to improve service level.
- Ensure the timely renewal of all Annual Maintenance Contracts (AMCs).
- Ensure that team members and vendors meet all safety guidelines and requirements.
- Analyze and recommend solutions based on complaint analysis.
- Innovate, suggest, and implement basic energy conservation techniques.
- Generate monthly Management Information System (MIS) reports.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Ensured compliance with safety regulations and company policies.
- Negotiated contracts with vendors to secure favorable terms and pricing.
Sr Technician
Cushman and Wakefield- Client Oracle Campus
Hyderabad
08.2005 - 08.2007
- Monitoring the operations and maintenance of 33 kV substations, transformers up to 1,500 kVA, HT and LT switchgears, motors, pumps, earth pits, HVAC systems, DG sets up to 2,000 kVA, VFD and UPS, battery chargers, electrical distribution systems, internal electrification, utility and process equipment, and fire alarm systems in an area of 300,000 sq. ft.
- 1,500 kVA air-cooled transformer.
- There are two 2,000 kVA DG sets.
- There are three 300 TR Trane-made chillers.
- There are AHUs of different ratings, up to 50 TR.
- There are sandwich bus bars with ratings from 1,500 A to 7,500 A.
- Isolation transformers are used for distributing UPS power to all the floors.
- The UPS system can handle up to 400 KVA, and it is made by MGE.
- There are 5 PAHU 25TR units feeding the server room, made by Emerson.
- There is a PA system.
- The building management system is responsible for switching equipment on and off, monitoring their health, and preparing reports.
- The basic requirements for board meetings, such as LCD projectors and video conferencing, are essential.
- Recognized by management for providing exceptional customer service.
Electrician
Micron Electricals
08.2003 - 08.2005
- Cable termination up to 240 Sq mm
- Raceway laying
- Cable laying up to 300 Sq mm
- Panel board erections
- Floor Raw power and lighting wiring
- Floor UPS wiring
- Distributions board Dressing and Commissioning
- Earth flats laying and Commissioning
- Testing and commissioning
Education
SSLC -
Board of Secondary Education
KarnatakaITI - Mechanical
Govt ITI college
Davanagere, KarnatakaDiploma - Electrical and Electronics
Karnataka State Open University
Skills
- M S Office
- Digital Tools
- Interpersonal communication
- Excellent communication
- Organizational skills
- Maintenance & repair
- Training & Development
- Analytical
Languages
- Kannada
- English
- Hindi
- Telugu
Personal Information
Date of Birth: 12/19/82
Personal Traits
- Self-motivated and go-getter
- Ability to work in a team or as an individual
- Hard working and dedicated towards work
- Good interpersonal communication skills
- Active participation in attaining EHS certification
- Coordinating for third-party vendor data for green building certification
- Digital Transformation and tools adoption
Certification
- LEAP- Certificate
- Problem Solving and Decision Making
- Business Management
- Finance for non-finance executives
- Business Etiquette
Timeline
M&E Head- Karnataka and GOA
Dusters Total Solutions Services PVT LTD
12.2022 - Current
SBU Head
Dusters Total Solutions Services PVT LTD
04.2018 - 11.2022
Manager – M&E Operations
Dusters Total Solutions Services PVT LTD
03.2012 - 03.2018
Assistant Manager
IL&FS Property Management and Services Limited- Client HSBC H2
09.2007 - 03.2012
Sr Technician
Cushman and Wakefield- Client Oracle Campus
08.2005 - 08.2007
Electrician
Micron Electricals
08.2003 - 08.2005
- LEAP- Certificate
- Problem Solving and Decision Making
- Business Management
- Finance for non-finance executives
- Business Etiquette
SSLC -
Board of Secondary Education
ITI - Mechanical
Govt ITI college
Diploma - Electrical and Electronics
Karnataka State Open University
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