THIRAVIAM B
SALES MANAGER
Trichy
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
Work History
Assistant General Manager
Fangs Technology Pvt Ltd (Vivo Mobile)
03.2021 - Current
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Analyses Business partner feedback data to identify areas of improvement and develop solutions.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Motivated, trained, and disciplined employees to maximize performance.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Developed and implemented policies and procedures to improve Team efficiency and service satisfaction .
- Managed over all budget & implementations, Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Collaborated with other departments to establish productive and timely completion of projects.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.
- Mentored and motivated team members to achieve challenging business goals.
- Developed and executed strategies to improve experience, resulting in positive customer reviews and increased repeat business.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Implemented innovative programs to increase employee loyalty and improve retention.
Regional Sales Manager
Fangs Technology Pvt Ltd (Vivo Mobile)
08.2017 - 03.2021
- Developed and maintained positive relationships with clients in assigned sales territories.
- Organized regular sales meetings, providing comprehensive updates on market trends, competitor analysis, and new product developments.
- Managed team of 200 regional sales representatives and consistently achieved high sales targets.
- Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Executed successful marketing campaigns to generate new business and expand customer base.
- Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
- Cultivated strong partnerships with distributors and retailers to increase product visibility and drive sales volume.
- Streamlined sales processes to improve efficiency, resulting in increased productivity and overall revenue growth.
- Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
- Ensured customer satisfaction by addressing inquiries promptly, resolving issues, and providing exceptional service.
- Generated detailed sales reports and forecasts to analyze performance and track progress.
- Finalized sales contracts with high-value customers.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Exceeded quarterly sales targets consistently by leveraging extensive product knowledge and effective selling techniques.
- Championed continuous improvement initiatives within the region''s operations by seeking feedback from clients, team members, and industry partners, driving enhancements where needed.
- Developed a successful sales team through rigorous coaching, performance management, and ongoing training.
- Executed successful promotional events and trade shows.
- Consistently exceeded annual territory revenue goals by prioritizing high potential accounts and executing customized action plans.
- Analyzed competitor offerings to devise targeted sales pitches, effectively differentiating our products from competitors in the marketplace.
- Attended industry conferences and tradeshows to stay up-to-date with market trends and customer needs.
- Implemented innovative sales strategies that successfully penetrated new markets, boosting regional brand recognition.
- Established clear performance metrics for monitoring individual team member progress, fostering accountability towards achieving shared goals as a cohesive unit.
- Mentored new hires on best practices for building rapport with clients, ultimately contributing to a higher retention rate of customers within the territory.
- Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
- Optimized inventory management processes by working closely with supply chain partners, reducing stock discrepancies while improving order fulfillment rates.
- Developed and managed budgets to confirm proper use of resources and maximize profitability.
- Effectively recruited and hired highly talented individuals bringing exceptional skills and expertise to sales team.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Negotiated favorable contract terms with vendors in support of cost reduction efforts and improved profitability margins for the region''s business operations.
- Facilitated seamless communication between departments for better collaboration on projects that further supported regional growth initiatives.
- Proactively identified potential bottlenecks in the sales pipeline to minimize risks and maintain a healthy deal flow for sustained revenue growth.
- Implemented systems and procedures to increase sales.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
Territory Sales Manager ( Prepaid )
Aircel Ltd
11.2012 - 08.2017
- Analyzed sales data to identify opportunities for improvement and implemented targeted action plans accordingly.
- Monitored competitor activities within the territory, adjusting sales strategies as needed to maintain a competitive edge.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Targeted prospects in other territories through careful research of competitor products, services, and trends.
- Exceeded targets by building, directing, and motivating high-performing sales team.
- Partnered with cross-functional teams such as finance, operations, and customer service to ensure seamless order processing and delivery coordination within the territory.
- Maintained a deep understanding of industry trends, enabling informed decisions on sales strategies and product offerings.
- Motivated and mentored sales employees to enhance presentation, negotiation and customer relations abilities.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
- Collaborated with marketing department to create promotional materials that drove brand awareness in the territory.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Spearheaded innovative initiatives aimed at enhancing business growth; worked closely with stakeholders in formulating strategies for lead generation.
- Increased division profits with strategic territory expansion and acquisition of more than 2000 new customers in 4 BTS.
Team leader ( Data Desk & Upselling )
First source Solutions Ltd
11.2010 - 11.2012
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
Customer Support Associate
First source Solutions Ltd
11.2008 - 11.2010
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Maintained comprehensive knowledge of product offerings to ensure accurate information was provided to customers during troubleshooting efforts.
- Developed strong relationships with clients through consistent follow-ups on outstanding issues, ensuring timely resolutions and ongoing communication updates.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Improved overall customer experience by proactively identifying areas for process improvement within the support department.
- Managed multiple tasks simultaneously while maintaining composure during high-volume periods or challenging calls.
- Boosted customer retention rates by providing exceptional support through phone, email, and chat interactions.
- Utilized advanced problem-solving skills to identify root causes of recurring issues, implementing targeted solutions that led to improved customer experiences.
- Provided seller support on refunds, posted feedback and policy changes.
- Achieved high service ratings for consistently meeting and exceeding performance targets in call resolution times and quality assurance evaluations.
Education
MBA - Marketing and Human Resource
Bharathidasan university-Trichy
B Com - undefined
Bishop Heber College of Arts & Science, under Bharathidasan University, Trichy
H.S.C - undefined
Bishop Heber Higher Secondary School
SSLC - undefined
St.Joseph College higher secondary School, Trichy
Skills
Business operations knowledge
Employee Relations
Operations Management
Strategic planning skill
Process Improvements
Personal Information
- Father's Name: Balasubramanian.B
- Date of Birth: 07/12/87
- Gender: Male
- Marital Status: Married
Languages
Tamil
English
Disclaimer
I hereby declare that the above-furnished details are true to the best of my knowledge and belief.
Yours,
THIRAVIAM.B
Timeline
Assistant General Manager
Fangs Technology Pvt Ltd (Vivo Mobile)
03.2021 - Current
Regional Sales Manager
Fangs Technology Pvt Ltd (Vivo Mobile)
08.2017 - 03.2021
Territory Sales Manager ( Prepaid )
Aircel Ltd
11.2012 - 08.2017
Team leader ( Data Desk & Upselling )
First source Solutions Ltd
11.2010 - 11.2012
Customer Support Associate
First source Solutions Ltd
11.2008 - 11.2010
MBA - Marketing and Human Resource
Bharathidasan university-Trichy
B Com - undefined
Bishop Heber College of Arts & Science, under Bharathidasan University, Trichy
H.S.C - undefined
Bishop Heber Higher Secondary School
SSLC - undefined
St.Joseph College higher secondary School, Trichy