Summary
Overview
Work History
Education
Skills
Declaration :
Personal Details
Languages
Timeline
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THIRIVEEDHI SUDHEER KUMAR

Secunderabad, Hyderabad

Summary

Dynamic professional with extensive experience in client onboarding at Mueller Dotkonnect LLP, excelling in building sustainable relationships and delivering tailored solutions. Proven ability in troubleshooting and enhancing system performance, leveraging strong analytical skills and core customer service expertise to drive client satisfaction and operational efficiency.

Overview

8
8
years of professional experience

Work History

SR ASSOCIATE - CLIENT ONBOARDING

Mueller Dotkonnect LLP
Hyderabad
12.2022 - Current
  • Spearheaded client onboarding processes, ensuring timely setup of profiles and financial data.
    Collaborated with clients to gather documentation, address inquiries, and clarify tailored services.
    Coordinated with internal teams to facilitate smooth transitions and enhance client outcomes.
    Utilized CRM software to maintain accurate client records and streamline communication.

Hence data Innovations Pvt Ltd

Customer Support Executive
Hyderabad
05.2021 - Current
  • Utilised root cause analysis to diagnose and troubleshoot commonly reoccurring issues.
  • Determined issues causing performance problems and implemented troubleshooting methods to prevent system failure.
  • Installed operating systems and configured business applications to support systems overhaul.
  • Provided accurate and detailed diagnostic and troubleshooting information over the phone and via webchat.
  • Oversaw security of all systems by conducting regular security scans and installing antivirus protection.
  • Independently managed day-to-day admin and monitoring of network use.
  • Successfully identified, diagnosed and resolved all performance issues within tight timeframes.
  • Updated and issued hardware and performed network-wide software and security updates.
  • Installed and configured various operating systems and applications, enhancing system capabilities.
  • Installed, configured and maintained LAN software and hardware related to servers, personal computers and printers.
  • Developed and maintained accurate network documentation and Visio diagrams to inform management of technical needs.

Senior Technical Support executive

Segin Technologies LLP
Hyderabad
12.2017 - Current
  • Working with a team at 360visioninc.com Huntsville AL,United States
  • (Client Location) under the payroll of
  • Segin Techologies, Hyderabad
  • Hands on solutions offers comprehensive solutions to manager convenience store back office operations with unique software
  • Product offerings covering areas like Price book management, fuel management Inventory management
  • Wayne systems, Verifone and Gilbarco-Veeder Root POS systems our software solutions
  • Backend we use to check day-to-day store operations
  • Whether it is verifying fuel Invoices for
  • Customer or Updating the cost of a received item off an invoice we are there to ensure the customer continues to run an operation that is financially efficient
  • Document and facilitate communication of issues, bugs, changes required for process
  • Traffic and confirm receipt of all units/ placements to publishers, Empathizing and prioritizing client needs, also to making decisions independently and quickly with minimal escalations
  • Troubleshoot experience:
  • IP Configuration
  • Computer software and Hardware
  • POS configuration
  • Back-office Software
  • Printer Configuration..etc.
  • Enhanced working relationships by participating in team-building activities.

Education

Bachelors of Commerce (B.com) -

Kakatiya University
Warangal
2018

Skills

  • Core Customer Service
  • Accurately answer phone calls and emails from customers who need assistance with troubleshooting their Frames
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Provide accurate, valid and complete information by using the right methods/tools
  • Escalate any high priority issues to Team Leads
  • Support the Product Team in troubleshooting by recreating the problems reported by customers
  • Build sustainable relationships and trust with customer accounts through open and interactive communication

Declaration :

The information given by me is true and correct to the best of my knowledge and belief and I am solely responsible for its accuracy.

Personal Details

  • Father's Name : T PRABHAKAR
  • Mother's Name : T JAYASREE
  • Date of Birth : 03-04-1991
  • Nationality : Indian
  • Gender : Male
  • Marital Status : Married

Languages

English , Telugu , Hindi ,Tamil

Timeline

SR ASSOCIATE - CLIENT ONBOARDING

Mueller Dotkonnect LLP
12.2022 - Current

Hence data Innovations Pvt Ltd

Customer Support Executive
05.2021 - Current

Senior Technical Support executive

Segin Technologies LLP
12.2017 - Current

Bachelors of Commerce (B.com) -

Kakatiya University

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