AS/400, RPG, RPGLE,SQL
Thiriveni Karunagaran
Chennai
Summary
At Cognizant Technology Solutions, I spearheaded initiatives that significantly enhanced customer satisfaction, leveraging my expertise in customer service management and problem-solving. By fostering team collaboration and implementing efficient service processes, I not only improved service quality but also strengthened customer relationships, showcasing my ability to drive results and build trust. Highly motivated [Job Title] with [Number] years of [Industry] experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels.
Overview
17
17
years of professional experience
Work History
Service Manager
Cognizant Technology Solutions, CTS
03.2007 - Current
- Implemented strategies to increase customer service satisfaction ratings.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Resolved customer complaints in professional and timely manner.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
Education
PSG College of Technoogy
Anna University
Skills
Customer Service
Software
Timeline
Service Manager
Cognizant Technology Solutions, CTS
03.2007 - Current
PSG College of Technoogy
Anna University
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