

IT professional with 25 years of multi-faceted experience in handling Design, Development, Implementation and Testing against various Global and PAN India applications. Identifying improvement areas and implementing adequate measures to maximize customer satisfaction level. Possess excellent interpersonal, communication and analytical skills with demonstrated abilities in customer relationship management and handling Escalation and providing resolutions to the satisfaction of the Client.
Web Development
Operational Excellence
Program Management
Design
Stakeholder communication
Service Delivery
Testing – QA
Collaboration and teamwork
Process improvement strategies
Quality assurance
Project management
Test execution management
Test case design