Prasad TVS

• Adaptable Quality Manager with a 15-year background in implementing and developing improvement processes through collaboration with cross-functional teams. First-rate computer, analysis and research skills. Specialties include achieving set targets, generating new strategies and maintaining accurate records.
• Good knowledge and understanding of ITIL – IT Service Management processes.
• Expertise in preparing the Test Strategy, Test Plan, Test Cases, generating Test & Defect Reports, and Product Quality Assurance documentation
• Independent contributor as an Automation developer and experience in handling End to End automation for completely new modules.
• Experience in reviewing and approving the changes from a Test Management perspective and supporting the CAB and Change management.
• An effective communicator with strong people management, time management, appraisal management, problem-solving and analytical skills
• Experience in optimizing QC processes and resources across different projects as per needs. Defining Team goals and providing growth Plans.
• Managing risks and issues via effective prioritization, escalation, impact assessment, and action plan development.
• Experience in ServiceNow – ITSM (Incident/Problem/Change/Request / CMDB / Service Catalog etc.) / ITBM (Portfolio / Project etc.) functional and Automation testing using AutomatePro
• Involved in test automation strategy development for functional, regression, and UAT.
• Exposure in Java programming with Selenium Web driver and POM, Cucumber, TestNG, Hybrid, Keyword Driven, Data-Driven frameworks.
• Knowledge about Maven build tool, CI /CD with tools like Jenkins and TDD and BDD approach.
• Experience in using Azure DevOps/VSTS/ALM tools like PTC-Integrity and bug tracking tools like JIRA.
• Involved in Web API Testing using Rest API client/Postman.
• Experience in Functional, Integration, Compatibility, and System Testing for product release
• Involved in Defect triage meetings to evaluate, prioritize and assign the resolution of defects.
• Solid understanding of SDLC and STLC concepts and experience in working with remote teams.
• Involved in periodic process reviews and identifying Corrective/Preventive Actions for process improvements.
• Strong knowledge and experience in Agile Scrum development methodologies.
• Ability to perform and track multiple test executions simultaneously and synthesize the results.
• Involved in providing regular status reporting to key stakeholders including progress, risks, issues, and mitigation steps.
• Capable of digging into the business needs and translating them into QA plans and processes.
• Proven ability to learn new tools and technologies with minimal guidance. Natural curiosity about how things fit together and a passion for driving improvements to upstream and downstream processes to raise the overall quality level of our software and development environments
• Coordinate and communicate with the Client manager, development team, and resources from other vendors. Ability to work independently with little supervision or as a team.
• Participated in ISO audits (Internal as Auditor and External as Auditee) for compliance with Quality Standards.

Have around 6yr of experience in the role of internal audit coordinator.

· Prepared and maintained standard operating procedures for QA & Testing team

· Prepared and maintained the audit checklist for QA & Testing as per the applicable clauses.

· Prepared preventive/corrective actions for Non-conformances (NCs) received during Internal/External audits.

· Actively Participated in Internal/External audits and successfully helped for retaining the ISO 9000-2015 certificate for the organization.

· Part of Non-conformances review meetings

· Certified Internal auditor

· Successfully trained and mentored the resources to onboard them to the internal auditing team in the organization.

• Operational improvements
• Quality processes
• Statistical analysis skills
• Employee training
• Familiarity with quality standards
• Testing procedures
• Corrective actions
• Teambuilding
• Problem-solving abilities

• CBS Award winner for Delivery for FY23
• Winner of Rolling Trophy for FY21 Q2 at Deloitte
• Received ContractorRecognition award as part of 3 Cheers event at Deloitte in Nov 2020.
• Received Quarterly Performance Award for managing a project singlehandedly & also received appreciation from the client for the same in 2012