Thirunavukarasu S
Banking - Team Leader
Chennai
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
Work History
Team Leader
Standard Chartered Global Business Services
Chennai
07.2021 - Current
- Handling corporate banking payments queries, Validating MT messages and MT statements (MT103, MT940, MT205, MT299 & MT199 etc.)
- Handling Complaints and Query mail box country specific (IN, SG, UAE, Africa).
- Checking TLM for cover fund status generating reports.
- Performing UAT Testing whenever upgrading done, Handling CADM tool to verify client details and authorization matrix.
- Validating Payment Charges (SHA, BEN, OUR) via internal GPBS billing system, Deal Booking (FX rates for cross border payments).
- Analyzing POP documents for high/critical payments, Process standardization review by upgrading DOI.
- Preparing and Sending out WSR & DSR to stake holders and MOM.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Conducting huddle and preparing ageing reports across country's.
- Identifying opportunities for enquiry reduction.
Senior Officer
Mashreq Global Service
Bangalore
05.2019 - 07.2021
- Handling of payment and investigation related queries.
- Payment's verification call back above threshold, Managed over 50 customer calls per day.
- Handling compliance clearings, Handling payment /returns related queries.
- Preparing EOD reports, data analysis and quality check internally.
- Handling Daily queries and Generic Mailboxes., Managing UAE FTS clearing Payments, Reversal and Reposting of Return payments.
- Prepared reports for un-contactable list and to align with data base.
- Established strong relationships with key clients to maintain customer loyalty and drive repeat business opportunities.
- Coached junior team members, fostering professional growth and improving overall team performance.
Senior Officer
Standard Chartered GBS Pvt LTD
Chennai And Bangalore
01.2015 - 05.2019
- Payments and Investigations (SG, UAE), Maintains daily & Weekly reports pertains to corporate banking.
- Performing query-run activity in Pega system (Gems) on Daily basis.
- Handling daily Queries pertains to respective client services market., Reviewing Intraday balance and account blocks.
- Supported for contact center via call pertains to UAE Market Credit cards, CASA, Staff banking, Priority Banking and Jersey clients, Managed over 40 customer calls per day.
- Maintaining team productivity tracker and reporting to Stakeholders, Evaluate Junior officers performance and provide handling reports to LM for work performance improvement.
- Validating Authorized Signatory Signature to release payment.
Education
Bachelor of Science -
University of Madras
Chennai 05.2010 - 05.2012
High School Diploma -
HIET University
Chennai 05.2009 - 05.2011
High School Diploma -
Sri Nallalaghu Nadar Polytechnic College
Chennai 05.2005 - 05.2008
Skills
Corporate Banking
Cash Management
People Management
Documentations
Client Services
PEGA Platforms
TLM
Multi tasker
Quick Learner
Cash Handling
Teamwork and Collaboration
Coaching and Mentoring
Adaptability and Flexibility
Reliability
Process Improvement
Languages
Tamil
English
Telugu
Kannada
Projects
Enquiry reduction.
Process standardization.
Un-contactable list realignment.
Timeline
Team Leader
Standard Chartered Global Business Services
07.2021 - Current
Senior Officer
Mashreq Global Service
05.2019 - 07.2021
Senior Officer
Standard Chartered GBS Pvt LTD
01.2015 - 05.2019
Bachelor of Science -
University of Madras
05.2010 - 05.2012
High School Diploma -
HIET University
05.2009 - 05.2011
High School Diploma -
Sri Nallalaghu Nadar Polytechnic College
05.2005 - 05.2008
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