Thiruvengadam Gopalakrishnan
Chennai
Summary
Results-oriented professional bringing expertise in accounting, supply chain management, and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits.
Dedicated and organized operations manager with several years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.
Overview
13
13
years of professional experience
Work History
Zonal Operations Manger South
Shadowfax Technologies Pvt Ltd
Chennai
07.2024 - Current
- Monitored progress by establishing plans, budgets and measuring results.
- Performed cost analysis for various projects to determine budget requirements.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Presented performance and productivity reports to supervisors.
- Negotiated contracts with vendors and service providers, securing favorable terms.
- Heading the south team to achieve their KPI and Metrics
- Heading the team to ensure on time dispatch and on time Pickup from the client
- Ensuring the loss to be reduced by finding and arresting the gaps in the operations
- Ensuring timely manpower deployment at right area to make smoother operations on the floor
- Heading Line Haul team and optimized the cost on month on month
- Coordinating to the vendors to get proper vehicles for dispatch on time
- Involving on daily meetings and leadership discussions
- Conducting and joining the weekly business Review of the sites under my supervison.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Zonal Operations Manger South
Proconnect Integrated Solutions pvt Ltd
Vijaywada
12.2022 - 02.2024
- Improved morale and management communication by creating employee recognition and rewards practices.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Performed cost analysis for various projects to determine budget requirements.
- Collaborated with team leaders on quality audits.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Measured and reviewed performance via KPIs and metrics.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Planned delivery routing, team workflows, and promotional initiatives.
Warehouse and Inventory Manager
Salem Saleh Abdulla Mills LLC
Ras AL Khor
01.2022 - 11.2022
- Conducted periodic reviews of purchasing policies and procedures to ensure accuracy in ordering, delivery timelines, invoicing.
- Analyzed inventory trends and sales data to forecast future stock needs and prevent overstock situations.
- Received, evaluated and scanned in new inventory, updated computer database and proactively resolved variances.
- Directed investigations to verify and resolve customer or shipper complaints.
- Drafted policies regarding storage, distribution, and transportation of products.
- Restructured warehouse picking locations and reserved slots to achieve maximum employee productivity.
- Monitored product import or export processes to verify compliance with regulatory or legal requirements.
- Reviewed invoices from carriers and vendors for accuracy prior to processing payments.
- Consistently met company and department objectives within budget and time constraints.
- Maintained relationships with key stakeholders like customers, suppliers, distributors.
- Maintained high standards of internal and external customer service.
- Managed day-to-day shipping and receiving, overseeing large number of packages in 24-hour period.
- Established transportation cost standards and economical shipping practices.
- Managed risk by developing and implementing effective risk management strategies.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Created and managed budgets for travel, training, and team-building activities.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Warehouse and Inventory Manager
Spring Valley Foodafuff Trading LLC
Dubai
09.2019 - 12.2021
- Conducted periodic reviews of purchasing policies and procedures to ensure accuracy in ordering, delivery timelines, invoicing.
- Analyzed inventory trends and sales data to forecast future stock needs and prevent overstock situations.
- Received, evaluated and scanned in new inventory, updated computer database and proactively resolved variances.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
- Created and enforced policies and procedures for entire logistics team.
- Optimized warehouse layout to improve stock retrieval times and maximize storage space.
- Reviewed inventory stocking levels and helped coordinated return or transfer of excess inventory.
- Analyzed stock levels and processes to predict inventory problems and formulate solutions.
- Examined expenditures to develop plans and budgets for increasing profits or improving services.
- Negotiated contracts with vendors while ensuring cost-effectiveness and adherence to company policies.
- Negotiated with suppliers to secure favorable terms and improve supply chain efficiency.
- Trained and developed staff on proper receiving, processing and stocking procedures.
- Implemented on-the-job training activities to cross-train employees on various tasks.
- Implemented and planned warehouse safety and security programs and activities.
- Restructured warehouse picking locations and reserved slots to achieve maximum employee productivity.
- Collaborated with vendors to ensure timely delivery of goods and services.
- Conducted regular inventory audits to verify stock levels and identify discrepancies.
- Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
- Led annual physical inventory counts, coordinating with cross-functional teams to ensure accuracy.
- Managed the disposal of surplus or obsolete stock items in a timely manner within budgetary limits.
- Negotiated with carriers and warehouse operators for services and preferential rates.
- Handled departmental scheduling to maintain proper staffing for shifts.
- Established transportation cost standards and economical shipping practices.
- Tracked shipments from vendors for prompt resolution of any discrepancies or delays encountered during transit or delivery.
- Executed scheduled inventory cycle counts and made necessary adjustments to virtual inventory records.
- Set up and maintained accurate item master data in the inventory management system.
- Established effective relationships with suppliers to ensure optimal service at competitive prices.
- Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
- Supported initiatives for data integrity and normalization.
- Conducted full lifecycle analysis to include requirements, activities, and design of data analytic solutions.
- Utilized statistical techniques to interpret data and analyze results, providing actionable insights to stakeholders.
- Generated standard or custom reports summarizing business, financial or economic data.
Assistant Manager
Anchor Supply Chain
Chennai
06.2016 - 06.2019
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Recruited and trained new employees to meet job requirements.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Sr.Executive Material Movement
Punar Ecotech Pvt Ltd
Chennai
11.2011 - 04.2016
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Coordinated cross-functional teams to streamline processes and improve efficiencies.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Delegated work to staff, setting priorities and goals.
- Implemented quality control measures to uphold company standards.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Education
BBA - Business Administration And Management
Thiruvalluvar University
Vellore 04-2010
Skills
- Incidents management
- Health and safety compliance
- Performance monitoring
- Workforce training
- Vendor sourcing
- Performance reporting
- Cost control
- Inventory management
- Troubleshooting and problem solving
- Organizational management
- Report generation
- Multi-site operations
- Project leadership
- Strategic planning
Languages
English
Beginner
A1
Tamil
Proficient
C2
Hindi
Intermediate
B1
Malayalam
Intermediate
B1
Timeline
Zonal Operations Manger South
Shadowfax Technologies Pvt Ltd
07.2024 - Current
Zonal Operations Manger South
Proconnect Integrated Solutions pvt Ltd
12.2022 - 02.2024
Warehouse and Inventory Manager
Salem Saleh Abdulla Mills LLC
01.2022 - 11.2022
Warehouse and Inventory Manager
Spring Valley Foodafuff Trading LLC
09.2019 - 12.2021
Assistant Manager
Anchor Supply Chain
06.2016 - 06.2019
Sr.Executive Material Movement
Punar Ecotech Pvt Ltd
11.2011 - 04.2016
BBA - Business Administration And Management
Thiruvalluvar University