Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Contact Information
Generic

Abhirup Mukherjee

Hyderabad

Summary

Diversely skilled Salesforce Consultant with 6+ years of Salesforce experience. Hands on experience in developing customized applications on the Salesforce Platform using Apex, JavaScript, LWC and Aura Frameworks, HTML, CSS External Libraries. Extensive experience in implementing Service Cloud solutions and Digital Engagement products - Omni Channel, MIAW, Embedded Services etc.

Overview

6
6
years of professional experience
1
1
Certificate

Work History

Lead Salesforce Engineer

Salesforce
01.2024 - Current
  • Optimized engineering processes by implementing innovative solutions and streamlining workflow.
  • Reduced deliverables time with efficient resource allocation and effective communication strategies.
  • Collaborated on interdisciplinary teams to develop creative, cost-effective solutions for complex projects.
  • Enhanced product performance by conducting thorough failure analysis and recommending improvements.
  • Hands on experience implementing Salesforce Service cloud solutions and Digital Engagement product suite on the Salesforce Platform.
  • Areas of Expertise - Service Cloud, Omni Channel, Einstein Bots, Messaging In App and Web, Embedded Services, Chats, APIs, Messaging, Apex, Aura, LWC, Integration using REST/SOAP, CDC, Platform Events.

Senior Technical Engineer

Salesforce
08.2022 - 12.2023
  • Working as a Senior Technical Engineer with the Service Cloud - Signature Success Team at Salesforce.
  • Assisting our largest customers to overcome technical debts, Application level implementation issues
  • Overlooking solution design, code review, product debugging, designing solutions for business use cases
  • Areas of Expertise - Service Cloud && Digital Engagement (products - Omni Channel, Chat, Messaging, Einstein Bots, Embedded Services.), Apex, Lightning Components, LWC, Integration using REST/SOAP APIs.
  • Identified and corrected system faults to minimize operational system downtime.
  • Diagnosed malfunctions in Product and collaborated with the Salesforce Product team to fix the bugs.

Technical Engineer

Salesforce
03.2021 - 08.2022
  • As a Technical Engineer, my responsibilities include(not limited to): Working with the Service Cloud (Digital Engagement) team at Salesforce
  • Designed & performed hands-on implementation of Service Cloud features
  • Expertise in Service Cloud - Chat, Omni Channel, Messaging and Case Management features
  • Assisting our largest customers on optimizing their existing solutions, helping troubleshoot issues with existing implementations
  • Recommend products for better ROI and efficiency on the Salesforce Platform, Monitor back end services and DevOps
  • Areas of Expertise: Integration,Development using Custom Code(Apex,Js) Lightning Components, Lightning Web Components.

Senior Salesforce Developer

ABSYZ Inc.
07.2020 - 03.2021
  • Worked extensively on implementing complex business use cases leveraging pro code and low code tools on the Salesforce platform
  • Developed custom analytical solutions, inventory management tools using Apex, JS Libraries, LWC, and Aura Components
  • Areas of expertise - Apex, Integration using REST/SOAP, Aura and Lightning Web Components, Heroku, CI/CD.

Salesforce Developer

ABSYZ Inc.
05.2018 - 07.2020
  • As a salesforce developer, my responsibilities include(not limited to) : Understanding the business requirements, solution designing and implementation
  • Worked extensively on Apex, Apex Triggers, Batch Apex, Lightning Components, and low code declarative tools on the Salesforce Platform
  • Hands on knowledge in Lightning Web Components,ECMA JavaScript, React JS.

Education

Bachelors(B.Tech) Information Technology -

GITAM University
Visakhapatnam, India
03.2018

Skills

  • Salesforce Apex
  • JavaScript
  • Web Services
  • Heroku
  • Aura
  • Lightning Web Components
  • Rest API
  • SOAP API
  • System Design
  • Database
  • Html Css
  • Troubleshooting

Certification

  • Salesforce Certified Application Architect
  • Salesforce Certified Administrator
  • Salesforce Certified Platform Developer I
  • Salesforce Certified Service Cloud Consultant
  • Salesforce Certified Platform App Builder
  • Salesforce Certified Data Architect
  • Salesforce Certified Sharing & Visibility Architect
  • Salesforce Certified Associate

Languages

Bengali
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)

Timeline

Lead Salesforce Engineer

Salesforce
01.2024 - Current

Senior Technical Engineer

Salesforce
08.2022 - 12.2023

Technical Engineer

Salesforce
03.2021 - 08.2022

Senior Salesforce Developer

ABSYZ Inc.
07.2020 - 03.2021

Salesforce Developer

ABSYZ Inc.
05.2018 - 07.2020

Bachelors(B.Tech) Information Technology -

GITAM University

Contact Information

Hyderabad, Telangana, 500050

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