THI THOA TRAN
151C Mars st , Carlisle ,WA
Summary
I boosted customer satisfaction as a Front-of-House Leader. I organized events, ensured food safety, and built strong client relationships as a Nail Technician. I kept the workspace clean and handled complaints effectively.
Overview
9
9
years of professional experience
Work History
Front-of-House
Employer
02.2023 - Current
- Managed front-of-house operations to boost customer satisfaction.
- Organized special events and private parties.
- Regularly inspected food storage and equipment to meet health regulations.
- Supported marketing efforts to enhance brand visibility and attract new customers.
- Welcomed guests and managed check-in/check-out procedures efficiently.
- Handled bookings, special requests, and guest complaints professionally.
- Provided recommendations to guests to enhance their stay experience.
Nail Technician
Employer
05.2016 - Current
- Provided excellent customer service to build strong client relationships.
- Communicated effectively to increase customer loyalty and satisfaction.
- Sterilized and sanitized beauty tools and equipment.
- Maintained a clean, safe workspace by following hygiene standards.
Education
Bachelor of Business With A Major in Hospitality - A Major in Hospitality And Events Management
Stanley College
West Perth 02-2026
Skills
- Food safety
- Guest relations
- Complaint handling
- Microsoft Excel
- Customer service
- Time management
- Food safety understanding
- Verbal and written communication
Languages
English
Vietnamese
Timeline
Front-of-House
Employer
02.2023 - Current
Nail Technician
Employer
05.2016 - Current
Bachelor of Business With A Major in Hospitality - A Major in Hospitality And Events Management
Stanley College
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