Summary
Overview
Work History
Education
Skills
Languages
Timeline
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THI THOA TRAN

THI THOA TRAN

151C Mars st , Carlisle ,WA

Summary

I boosted customer satisfaction as a Front-of-House Leader. I organized events, ensured food safety, and built strong client relationships as a Nail Technician. I kept the workspace clean and handled complaints effectively.

Overview

9
9
years of professional experience

Work History

Front-of-House

Employer
02.2023 - Current


  • Managed front-of-house operations to boost customer satisfaction.
  • Organized special events and private parties.
  • Regularly inspected food storage and equipment to meet health regulations.
  • Supported marketing efforts to enhance brand visibility and attract new customers.
  • Welcomed guests and managed check-in/check-out procedures efficiently.
  • Handled bookings, special requests, and guest complaints professionally.
  • Provided recommendations to guests to enhance their stay experience.

Nail Technician

Employer
05.2016 - Current
  • Provided excellent customer service to build strong client relationships.
  • Communicated effectively to increase customer loyalty and satisfaction.
  • Sterilized and sanitized beauty tools and equipment.
  • Maintained a clean, safe workspace by following hygiene standards.

Education

Bachelor of Business With A Major in Hospitality - A Major in Hospitality And Events Management

Stanley College
West Perth
02-2026

Skills

  • Food safety
  • Guest relations
  • Complaint handling
  • Microsoft Excel
  • Customer service
  • Time management
  • Food safety understanding
  • Verbal and written communication

Languages

English
Vietnamese

Timeline

Front-of-House

Employer
02.2023 - Current

Nail Technician

Employer
05.2016 - Current

Bachelor of Business With A Major in Hospitality - A Major in Hospitality And Events Management

Stanley College

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THI THOA TRAN