THIYAGARAJAN D
Head of Operations & Technology
Chennai
Summary
To work in a dynamic organization that provides opportunities to gain expertise and experience, utilizing my potential to add value and drive success.
Overview
13
13
years of professional experience
Work History
Operations Head - Sales
Muralis Market & Sri Krishna Sweets
1 2022 - Current
- ERP Implementation: Led the end-to-end implementation of GoFrugal ERP software, encompassing modules for trade, production, sales, CRM, and inventory management.
- No-Code App Development: Created no-code applications to track day-to-day operational activities, enhancing management efficiency.
- Dashboard Creation: Developed Google Data Studio dashboards for real-time inventory management, including min-max levels, reorder, and out-of-stock statuses across branches and vendors; designed sales dashboards to monitor product performance.
- Sales Achievement: Consistently achieved sales targets across all four outlets, implementing effective sampling activities and enforcing daily targets.
- Team Leadership: Managed operations across four outlets, overseeing 100 employees and directly coordinating with six department heads; fostered a positive work environment and good spirit among employees.
- Cross-Functional Collaboration: Worked closely with marketing, finance, and IT teams to align operations with business goals and implemented performance metrics (KPIs) to track operations and drive continuous improvement.
- Procurement & Inventory Management: Handled direct purchasing of fruits, vegetables, and dairy items while managing inventory with over 1000 SKUs in private labels.
- Logistics & Warehouse Oversight: Ensured efficient management and distribution of logistics and warehouse operations.
- Staff Management: Designed staff matrices and shifts to ensure optimal coverage and productivity.
- Merchandising & Hygiene: Maintained good merchandising practices and hygiene across all outlets, tracking standards digitally.
- Local Area Marketing: Executed local area marketing initiatives to enhance customer engagement.
- Customer Feedback System: Implemented a video and audio feedback system, improving communication between customers and management.
- Fulfillment Processing: Established an efficient fulfillment processing system and organized consumables to ensure smooth restaurant operations.
- Civil & Maintenance Coordination: Coordinated civil and maintenance tasks to ensure smooth operations.
- RFID Implementation: Initiated and managed the implementation of RFID technology to enhance operational tracking and efficiency.
- IT Infrastructure Oversight: Managed IT infrastructure, including biometric software, electronic shelf labels, and barcode weighing scales integrations.
ERP Administrator
Joot Foods Pvt. Ltd & Sri Krishna Sweets
01.2018 - 1 2022
- ERP Implementation(Wings) : Successfully led the end-to-end implementation of an ERP system, integrating batch tracking from raw materials to finished goods, improving traceability and operational efficiency.
- No-Code Applications : Developed and implemented custom no-code applications for tracking production stages, sales team performance, lead follow-ups, inventory management, and accounts reconciliation, streamlining operations.
- Sales Coordination : Managed distributor relationships and coordinated with modern trade partners to optimize the sales pipeline and ensure seamless product availability across channels.
- MIS Reports & Production Calendars : Generated daily MIS reports for management, providing key insights into operations and performance. Created and managed production calendars to optimize resource allocation and meet demand.
- Aggregator Coordination : Coordinated with food delivery platforms like Swiggy, Zomato, and Amazon for onboarding and monitoring, driving sales growth and improving order fulfillment.
- Inventory Management : Implemented strategies for real-time inventory tracking and management, minimizing stock discrepancies and optimizing reorder processes.
Information Technology Head
Sri Krishna Sweets
1 2016 - 1 2018
- ERP Implementation: Managed the end-to-end implementation of ERP, covering production, sales, CRM, inventory, finance, and purchase modules.
- Aggregator Coordination: Handled end-to-end coordination with aggregators like Swiggy and Zomato across 40 outlets, streamlining operations.
- Technology Integration: Implemented POS EDC machines and biometric systems to enhance security and payment processing efficiency.
- Team Leadership: Led the IT team, working closely with technical consultants to manage infrastructure and resolve issues.
- IT Systems Management: Maintained firewalls, managed databases, and coordinated vendor relations for network and IT systems.
- Production Automation: Spearheaded the transition from handmade to mechanized production by introducing new machinery.
- CCTV & Surveillance: Implemented IP-based CCTV systems across all stores, enhancing security measures.
- Budget & Vendor Management: Oversaw IT budgeting and vendor management to ensure cost-effective solutions.
Management Information Manager
Sri Krishna Sweets
1 2013 - 1 2016
- Report Coordination: Coordinated manual reports from 40 outlets, consolidated them using Excel, and submitted detailed reports to the respective management teams.
- ERP Coordination: Collaborated with the ERP team, documented requirements for each department, and efficiently organized the transition to online reporting within a set timeline.
- Issue Resolution: Proactively solved reporting issues and ensured smooth integration of ERP systems across outlets.
- Dashboard & MIS Reporting: Created dashboards for department heads and prepared MIS reports for top management, ensuring accurate and timely information flow.
- Inventory Control: Developed and analyzed inventory variance reports to manage and reduce discrepancies across 40 outlets.
- Automation: Automated reporting processes, streamlining production, purchase, and inventory reporting systems.
Store Manager
Reliance Retail Ltd
01.2012 - 01.2013
- Store Operations: Managed daily store operations, ensured merchandise levels were optimized, and met sales targets.
- Team Leadership: Led a team of 14+ employees, fostering a positive work environment and maintaining high customer service standards.
- Safety & Visual Merchandising: Oversaw safety protocols to ensure compliance and managed visual display arrangements to enhance customer experience.
- Variance Control: Successfully addressed high discrepancy issues in stores and efficiently controlled variance, earning recognition for these efforts.
- Process Testing: Completed key process module tests within the given timeframe, ensuring operational excellence.
Education
MBA (Finance & Marketing) -
Madha Engineering College, Anna University
01.2009 - 04.2011
B.Sc. (Physics) - undefined
Bishop Heber College, Bharathidasan University
01.2006 - 04.2009
Skills
1-Erp Implementation: Gofrugal,Wings
2-No-Code Platforms: AppSheet, Zoho Creator
3-Google Looker Studio for dashboards
4-Operations Management
5-Team Leadership & Cross-Functional Collaboration
6-Efficient coordination with customers and vendors
7-Project & Budget Management
8-Data Analysis & Business Intelligence
9-Effectient Inventory Management
10-Fulfillment Processing
11-IT Infrastructure Management: Biometric systems, electronic shelf labels, POS systems, IP-based CCTV
12-Mobile App Documentation to Implementation
13- Sql Management
14-MS Office
Accomplishments
- Cadet Under Officer in NCC Air Wing (B-1 Flight), Trichy.
- Holder of NCC "C" and "B" Certificates.
- Represented NCC as Guard of Honour at Udumalpet, Coimbatore.
Languages
English
Tamil
Extracurricular Activities
Winner in AUDBA QUEST’10 Corporate Show, Annamalai University. Attended workshops on management practices and radiation applications.
Projects
Main Project: Customer Perception on Factors Influencing Repeat Purchase, Aditya Birla Retail Limited Summer Project: Analysis of Interpersonal Relationships Among Employees, Rane Engine Valve Ltd.
Disclaimer
I hereby confirm that the above information is true to the best of my knowledge and belief.
Timeline
ERP Administrator
Joot Foods Pvt. Ltd & Sri Krishna Sweets
01.2018 - 1 2022
Store Manager
Reliance Retail Ltd
01.2012 - 01.2013
MBA (Finance & Marketing) -
Madha Engineering College, Anna University
01.2009 - 04.2011
B.Sc. (Physics) - undefined
Bishop Heber College, Bharathidasan University
01.2006 - 04.2009
Operations Head - Sales
Muralis Market & Sri Krishna Sweets
1 2022 - Current
Information Technology Head
Sri Krishna Sweets
1 2016 - 1 2018
Management Information Manager
Sri Krishna Sweets
1 2013 - 1 2016