Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Projects
Languages
Accomplishments
Timeline
DeliveryDriver

Thiyaheswaran Baskaran

Chennai

Summary

Experienced e-commerce professional skilled in driving profitability and margin expansion through strategic e-commerce strategies. Skilled in building strong vendor relationships and maximizing revenue. Proficient in analyzing market dynamics and client trends. Utilizes data-driven insights to optimize business strategies and achieve revenue growth.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Retail Business Service, Lead

Amazon
Chennai
08.2021 - Current
  • Utilized a proactive approach to increase conversion rates, drive revenue growth, and enhance user experience on site.
  • Data-driven approach to identify products to remove the suppression before impacting the business of vendors.
  • Conducted in-depth analysis of retail operations to identify areas for improvement.
  • Developed strategies to increase sales, customer satisfaction and loyalty, while reducing operational costs.
  • Created comprehensive reports outlining recommendations for streamlining processes and improving efficiency.
  • Implemented new systems and procedures to enhance the customer experience.

SWAT Analyst

Sutherland Global Services
Chennai
08.2018 - 08.2021
  • Achieved results by mining data, analyzing trends, and presenting findings on incoming contacts for WBR.
  • Maximized team potential by leveraging data mining to pinpoint associate and process optimization prospects.
  • Implemented data-driven strategies to enhance metric scoring and achieve assigned objectives.
  • Implemented process improvements resulting in reduced manual effort and increased associate opportunities.
  • Created reports, presentations, and other documentation for stakeholders.
  • Provided recommendations based on data analysis results.

Support Engineer

Hinduja Global Solutions
Bangalore
12.2016 - 01.2018
  • Interacted directly with customers as a technical support staff.
  • Provided technical support to customers via phone and email, troubleshooting hardware and network-related issues.
  • Resolved customer inquiries promptly by applying effective problem-solving techniques.

Business Associate

Tata Consultancy Services
Pune
10.2015 - 11.2016
  • Streamlined the process of policy verification by making proactive calls to customers.
  • Ensured regular communication with Managers regarding project status and deadlines by EOD.
  • Developed and maintained customer relations by providing prompt, courteous service.
  • Provided support to the sales team on a daily basis.
  • Maintained accurate records of customer interactions and transactions.

Education

MBA - Business Administration

SRM UNIVERSITY
CHENNAI
09.2024

Bachelor - Mechanical Engineer

RVS ETGI
DINDIGUL
01.2015

Skills

  • Vendor management
  • E-Commerce Management
  • Data-Driven Insights
  • Stakeholder Interaction
  • Dashboard
  • SQL
  • SEO
  • Customer Retention
  • Quality Assurance
  • Data Management
  • Customer Service Management
  • Business Forecasting
  • Performance Improvement
  • Staff Training
  • Process Improvements
  • Effective Communication
  • Goal Setting
  • Operations Management
  • Problem-solving aptitude
  • Teamwork and Collaboration
  • Staff Development
  • Decision-Making
  • Task Prioritization
  • Performance Management
  • Revenue Growth
  • Analytical Skills

Certification

  • Learn the fundamentals of sponsored ads, Amazon
  • Analyzing and Visualizing Data with Microsoft Power BI, Great learning
  • Business Intelligence using Power BI, Skill Nation

Personal Information

Notice Period: less than 10 days

Projects

1. Metric Improvements - Reduction of TAT for the external SIM raised, @Sutherland, Analyzed data and identified that the tickets raised were being assigned to single category manager which were supposed to be assigned to respective GL category managers. Reached out to client team for fixing the bug and in the mean while arrested the opportunity with existing resources as a temporary fix. The fix saved a huge dip on impact and improved 230 BPS in the metrics(PAA).

2. ROOS ASINs Suppression, @Amazon, Developed a mechanism to identify the suppressed ASINS from ROOS ASINs and created a workflow to resolve suppression issues in the future. Initiated a monthly proactive cleanup to identify and fix ROOS-suppressed ASINs. Awarded with an 'Extra Mile Award' in 03/22.

3. Quarantine SAS Reduction, @Amazon, Worked on quarantine F-grade ASINs in softline categories and fixed around 7k ASINs using an image copy cover option and photo shoot process. Awarded with 'Above and beyond' for the contribution.

4. SEO UDE, @Amazon, Worked on updating a suitable leaf node for the ASINs, which helps customers on site to look for the exact product. Identified that the fix can be made from vendor/seller end so that the team no longer needed to work on leaf node updates. Submitted an idea to modify the existing new product template submission to make the lead node attribute marked as mandatory value.

Languages

Tamil
First Language
English
Advanced (C1)
C1

Accomplishments

  • Awarded with "Above and beyond" for the contribution for Quarantine SAS Reduction. Fixed around 7k ASINs using an image copy cover option and photo shoot process.
  • Awarded with an "Extra Mile Award" in March '22 for ROOS ASINs Suppression. Developed a mechanism to identify the suppressed ASINS from ROOS ASINs and created a workflow to resolve suppression issues in the future.

Timeline

Retail Business Service, Lead

Amazon
08.2021 - Current

SWAT Analyst

Sutherland Global Services
08.2018 - 08.2021

Support Engineer

Hinduja Global Solutions
12.2016 - 01.2018

Business Associate

Tata Consultancy Services
10.2015 - 11.2016

MBA - Business Administration

SRM UNIVERSITY

Bachelor - Mechanical Engineer

RVS ETGI

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