Thokchom Khelen
Bengaluru
Summary
Experienced Senior Associate with an analytical and flexible approach to solving problems. Proficient in using PMS MyCloud and Excel to enhance guest experiences and support business decisions. 2 Year experience in HR operation in hospital. Hand on experience on data Analytics and UAT.
Overview
4
4
years of professional experience
Work History
Front Office Senior Associate
Bloom Hotel, Brookfield
12.2024 - Current
- Supported cross-functional teams with special projects and operational tasks.
- Developed and led onboarding sessions for new associates.
- Supervised day-to-day front office operations in line with company standards.
- Mentored junior staff to enhance team performance and service quality.
- Conducted routine audits to ensure compliance with hotel procedures.
- Managed all incoming/outgoing calls and message handling efficiently.
- Executed accurate and timely night audit procedures for daily reconciliation.
- Handled guest check-ins/outs using PMS MyCloud, ensuring seamless front desk operations.
- Processed C-Form entries in RFFO with accurate passport and visa verification.
- Analyzed stakeholder data using Excel, supporting business planning and reporting.
- Maintained and updated customer databases, ensuring accuracy and completeness.
- Generated customer reports to support sales and client engagement efforts.
- Used Ingommt to track bookings, invoice details, and room availability.
- Managed segmented customer lists for marketing campaigns and promotions.
- Provided administrative support, including calendar management and correspondence.
- Monitored and replenished inventory and office supplies to ensure smooth operations.
- Coordinated internal meetings, team events, and hotel functions.
- Maintained organized digital and physical filing systems.
- Delivered exceptional guest service, ensuring a welcoming reception experience.
Front Office Senior Associate
Citrus Classic
02.2024 - 09.2024
- Utilize PMS MyCloud tool to manage guest reservations, check-ins, and check-outs, ensuring seamless experiences
- Verify and enter C form details in RFFO, including verification of passport and visa information
- Utilize Excel to analyze stakeholder data, generating insights to support decision-making for business
- Enter and manage customer lists provided by stakeholders, ensuring data accuracy and completeness
- Generate reports of customer details provided by stakeholders to support sales initiatives
- By using tool "ingommt", create reports for bookings, gather information for invoices, and check availability
- Supported sales campaigns and promotions by managing customer lists and segmentation
- Provided administrative support to the management team, including scheduling and correspondence
- Managed office supplies and equipment, ensuring smooth office operations
- Assisted with organizing company events and meetings
- Maintained ling systems, both electronic and physical
- Greeted and directed visitors, ensuring a positive rst impression
- Supported other departments with various administrative tasks as needed.
HR Associate
IBOYAIMA Hospital & Research Centre
01.2021 - 12.2023
- Assist in recruitment process by posting job openings, screening resumes, and coordinating interviews
- Conduct employee onboarding, including preparing new hire documentation and facilitating orientation sessions
- Maintain employee records and update HR databases, ensuring data accuracy and compliance with regulations
- Handle employee inquiries regarding HR policies, benefits, and procedures
- Support performance management processes by coordinating reviews and tracking performance metrics
- Assist with employee engagement initiatives and organizing company events.
- Conducting User Acceptance Testing for in house tool during any upgrades or enhancements. Promptly communicate with respective team if there is any issue in house tool used by us.
Education
Bachelor of Science - Hotel Management and Tourism
Subhash Bose Institute of Hotel Management
06.2016
Industrial Training - Hotel Management And Tourism
Fortune Miramar
12.2014
Data Analyst Certification Course - Database Concept,Data Visualization,Data Analysis
Excelr
Bengaluru, India08-2025
Skills
- Data analysis expertise
- Customer engagement
- Proficient in PMS tool
- Document organization and storage
- Process Improvement
- Data analysis and reporting
- Customer engagement
- Experienced with MS Office applications
- Excel data analysis skills
- Power BI
- Tableau data visualization
Timeline
Front Office Senior Associate
Bloom Hotel, Brookfield
12.2024 - Current
Front Office Senior Associate
Citrus Classic
02.2024 - 09.2024
HR Associate
IBOYAIMA Hospital & Research Centre
01.2021 - 12.2023
Industrial Training - Hotel Management And Tourism
Fortune Miramar
Bachelor of Science - Hotel Management and Tourism
Subhash Bose Institute of Hotel Management
Data Analyst Certification Course - Database Concept,Data Visualization,Data Analysis
Excelr
Similar Profiles
AAINA VERMAAAINA VERMA
Restaurant Server and Bar tender at Hilton Hotel Tapestry Collection Bloom HotelRestaurant Server and Bar tender at Hilton Hotel Tapestry Collection Bloom Hotel
Azaharul AlamAzaharul Alam
Senior Front Office Executive at Hotel Townhouse BrookfieldSenior Front Office Executive at Hotel Townhouse Brookfield
Renee HowardRenee Howard
Housekeeper at Sheraton-Brookfield HotelHousekeeper at Sheraton-Brookfield Hotel
Madhuri KonduruMadhuri Konduru
Assistant Manager at VodafoneAssistant Manager at Vodafone
Sandhya CSandhya C
Assistant Manager – People Advisory Services at Ernst and YoungAssistant Manager – People Advisory Services at Ernst and Young