Thokchom Skelin Meitei
Bangalore
Summary
With a proven track record at Tech Mahindra Limited, I excel in delivering exceptional customer support and technical solutions, handling over 45 calls daily with expertise in network administration and analytical thinking. My skills in software installation and problem-solving have significantly enhanced customer satisfaction and operational efficiency.
Overview
4
4
years of professional experience
Work History
Sr. Technical Support Associate/Help Desk Support Specialist
Tech Mahindra Limited
Noida Sector 62 A-20
06.2022 - Current
- Enthusiastically responded to an average of 45-50 incoming calls daily, providing excellent customer support and effectively resolving customer issues.
- Delivered high-quality technical support at the network level, including WAN and LAN connectivity, routers, firewalls, IP information and security.
- Provide basic remote access solution implementation and support including VPN, Remote Desktop services, and Citrix, to entire 200-customers database.
- Performed regular system documentation maintenance in the ticketing system.
- Delivered comprehensive IT support relating to AT&T technical issues involving a variety of applications and operating systems to customers and 100 staff members, including senior management.
Technical Support Representative
GlobalLogic Technologies Private Limited
Noida Sector 144, Oxygen Business Park
02.2021 - 04.2022
- Provided technical assistance to customers through phone, email and chat support.
- Troubleshot customer inquiries related to software and hardware issues.
- Assisted customers with installation of new hardware and software applications.
- Diagnosed system errors and implemented solutions to resolve them.
- Conducted research into Calabrio product- related issues, identified solutions, and provided accurate information to customers.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Assisted customer in understanding Workforce management(WFM) and Quality Management(QM) products, components and systems using technical demonstration.
Education
Bachelor of Commerce - Accounting
Dhanamanjuri University
Imphal, Manipur09-2020
Higher Secondary School - Science
Meci Explorer Academy
Ghari, Imphal, Manipur05-2017
Skills
- Network administration
- Software installation
- Service Now, Zoho Desk, JIRA
- Application Support
- Ticket management
- TCP/IP
- DHCP/DNS ethernet and firewall proficient
- Customer support
- Power BI basic, My SQL
- Analytical thinking
- Product troubleshooting
Timeline
Sr. Technical Support Associate/Help Desk Support Specialist
Tech Mahindra Limited
06.2022 - Current
Technical Support Representative
GlobalLogic Technologies Private Limited
02.2021 - 04.2022
Bachelor of Commerce - Accounting
Dhanamanjuri University
Higher Secondary School - Science
Meci Explorer Academy
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