THOMAS CHACKO
ERANAKULAM
Summary
Dynamic Passenger Services Executive with a proven track record at Celebi Aviation, excelling in customer relationship management and staff supervision. Expert in passenger check-in and safety protocol adherence, I effectively enhanced operational efficiency and improved customer satisfaction. Skilled in drafting comprehensive reports and adept at handling baggage inquiries with professionalism.
Overview
1
1
year of professional experience
1
1
Certification
Work History
PASSENGER SERVICES EXCECUTIVE
CELEBI AVIATION
ERANAKULAM
03.2024 - Current
- Verified identification of passengers for security purposes.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Ensured all safety protocols were followed during the check-in process.
- I have done the counter supervisor role, supervising staff, collecting payment from customers for extra baggage and last-minute upgrades, issuing the EMD, and supervising an error-free check-in procedure.
- Handled the DNB flights, convincing the passenger on the basis of better available options and better routes.
- Drafted several emails and reports, such as FHR, Delay Report, Sales Report, etc.
- Tracked lost items belonging to passengers and coordinated delivery when found.
- Assisted customers with reservations, cancellations, and rebooking flights as needed.
- Checked in passengers, assigned seats, and issued boarding passes.
- Collected baggage charges and accepted baggage for check-in.
Education
Bachelor of Arts - BCOM
INDIRA GANDHI COLLEGE OF ARTS AND SCIENCES
NELLIKUZHI03-2023
Skills
- Passenger check-in
- Email report drafting
- Customer relationship management
- Staff supervision
- Safety protocol adherence
- Communication skills
- Baggage handling
Affiliations
- TRAVEL ENTHUSIAST
- SPORTS-FOOTBALL,BASKETBALL,BATMINTON
- GYM
- SWIMMING
Languages
English
First Language
Malayalam
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1
Tamil
Elementary (A2)
A2
Accomplishments
- I HAVE BEEN THE STAR PERFORMER OF MY TEAM (MALAYSIA AIRLINES) 2 TIMES IN THE MONTH OF AUGUST & MARCH
- RECEIVED APPRAISAL CERTIFICATE FROM THE MALAYSIA AIRLINES APM FOR SMOOTH PASSANGER HANDLING AT THE TIME OF MASS PIR.
- I HAVE BEEN THE BEST PERFORMER OF MY TEAM IN TERMS OF CHECKIN,SALES Etc..
Certification
- I have certified for the completion of Amadeus basic functionality
- Received appraisal certificates from my employer, Celebi Aviation, Cochin
- I have received the Best Employee of the Month award
Timeline
PASSENGER SERVICES EXCECUTIVE
CELEBI AVIATION
03.2024 - Current
Bachelor of Arts - BCOM
INDIRA GANDHI COLLEGE OF ARTS AND SCIENCES
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