Thomas Dini
Mishawaka
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Mental Health Technician position. Ready to help team achieve company goals.
Being in school for social work has given me a new perspective on the mental health population. I believe with my skills I could be exceptional at this job, given the opportunity.
Overview
5
5
years of professional experience
Work History
Server
Carrabbas Italian Grill
04.2022 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Server
Bru Burger Bar
11.2021 - 04.2022
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Greeted new customers, discussed specials, and took drink orders.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Answered customers' questions, recommended items, and recorded order information.
Online Personal Shopper
Walmart
06.2020 - 11.2021
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Helped customers locate products and checked store system for merchandise at other sites.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Maintained entire family's schedule and organized events.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Deli Associate
Martins Supermarkets
12.2019 - 05.2020
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Created appealing food arrangements for party trays and specialized orders.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Learned other teammates' work tasks to train as backup.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Greeted customers at counter to fulfill requests and answer questions.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
Education
Bachelor of Science - Social Work
Walden University
Minneapolis, MN05-2027
Associate of General Studies - N/A
Ivy Tech Community College of Indiana
South Bend05-2019
Skills
- High volume dining
- Customer feedback management
- Multitasking and organization
- Positive and professional
- Team collaboration
- Strong work ethic
- Exceptional customer service
- Professional appearance
- Hospitality service expertise
- Calm demeanor
- Compassion and empathy
- Problem resolution
- Active listening
- Team work
- Social media knowledge
Timeline
Server
Carrabbas Italian Grill
04.2022 - Current
Server
Bru Burger Bar
11.2021 - 04.2022
Online Personal Shopper
Walmart
06.2020 - 11.2021
Deli Associate
Martins Supermarkets
12.2019 - 05.2020
Bachelor of Science - Social Work
Walden University
Associate of General Studies - N/A
Ivy Tech Community College of Indiana