Thomas Kiser

• Developed and implemented financing solutions tailored to customer needs, enhancing satisfaction and retention.
• Analyzed credit applications to assess risk and determine appropriate financing options for customers.
• Collaborated with sales team to streamline vehicle delivery process, improving overall efficiency and customer experience.
• Negotiated terms with financial institutions to secure favorable rates for customers, optimizing profitability.
• Conducted training sessions for new staff on F&I policies and compliance regulations, ensuring operational excellence.
• Enhanced dealership profitability through the successful sale of finance and insurance products.
• Identified opportunities to cross-sell and upsell loan products to customers.
• Proactively identified solutions for customers experiencing credit issues.
• Evaluated loan requests and documents to verify accuracy and completeness.
• Developed and maintained relationships with customers, lenders and other third parties.
• Explained very technical financial information to applicants in easy to understand language.

• Identified customer needs and recommended appropriate vehicle options to enhance satisfaction.
• Executed sales transactions efficiently, ensuring accuracy in pricing and product details.
• Maintained knowledge of automotive features and benefits to effectively inform customers.
• Collaborated with team members to develop promotional strategies that increased foot traffic.
• Developed relationships with repeat customers, contributing to loyalty and sustained revenue growth.
• Built relationships with customers to encourage repeat business.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Developed strong rapport with customers and created positive impression of business.

• Supervised daily landscaping operations to ensure project completion and quality standards.
• Trained and mentored junior staff on equipment usage and safety protocols.
• Developed project plans, schedules, and resource allocations for landscape installations.
• Coordinated with clients to assess needs and deliver tailored landscape solutions.
• Collaborated with designers to create visually appealing landscapes while adhering to client specifications and budget constraints.
• Improved customer retention rates with excellent communication skills and prompt response to inquiries or concerns.
• Assisted new customers in receiving bids and quotes for upcoming projects. Collected measurements and dimensions to provide accurate job estimates.

Mopar Expert, Ram Expert, Jeep Expert, Uconnect Expert 2019-2021