THOMAS LOUIS
Bengaluru
Summary
I am a proactive manager with a proven track record in leadership and strategic planning. My experience spans various industries, with a strong focus on customer success and operational excellence. I excel at fostering teamwork and mentoring staff to enhance performance and satisfaction. My analytical skills enable me to identify areas for improvement, while my commitment to compliance ensures optimal operational standards.
Overview
11
11
years of professional experience
Work History
Key Account Manager Sales
Brilyant IT Solutions
Kochi
10.2024 - 01.2025
- Company Overview: Global Systems integrator dedicated to crafting high-performance workspaces
- Successfully increasing the revenue from key accounts through upselling, cross-selling, and expanding business opportunities
- Achieving high levels of client retention and satisfaction by delivering tailored solutions and maintaining long-term relationships
- Identifying and converting new opportunities within existing accounts, expanding the company's footprint and securing new contracts or projects
- Developing and executing strategic account plans to align with the client's objectives and grow mutual value
- Working closely with sales, marketing, product, and customer service teams to deliver exceptional service to key clients
- Acting as the primary point of contact for escalated issues and finding quick resolutions to complex challenges
- Achieving high customer satisfaction scores and improving NPS by gathering feedback and addressing concerns
- Leading successful negotiations for long-term contracts, renewals, and pricing agreements that benefit both the client and the company
Assistant Manager - Customer Success
Indigo Airlines
Bengaluru
07.2023 - 05.2024
- Company Overview: Airline company focused on customer satisfaction and operational excellence
- Improved customer satisfaction by addressing and resolving complaints promptly
- Developed strong working relationships with staff, fostering a positive work environment
- Conducted employee performance evaluations, providing constructive feedback for growth and development
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store
- Collaborated with the management team to develop strategic plans for business growth and improvement
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles
- Airline company focused on customer satisfaction and operational excellence
Manager - Customer Success and Evangelization
Flurn Technologies Private Limited
Bengaluru
03.2022 - 01.2023
- Company Overview: Technology company offering innovative solutions with a focus on customer success
- Reduced operational costs through comprehensive process improvement initiatives and resource management
- Achieved departmental goals by developing and executing strategic plans and performance metrics
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth
- Technology company offering innovative solutions with a focus on customer success
Assistant Manager - Operations Control Center & Customer Success
Furlenco
Bengaluru
01.2017 - 04.2022
- Company Overview: Award Winning Furniture On Rent
- Collaborated with cross-functional teams to achieve overall business objectives and improve operational performance
- Assisted in the development of long-term goals for the department, aligning them with organizational objectives
- Enhanced operational efficiency by streamlining processes and implementing new systems
- Implemented quality assurance initiatives to minimize errors in operations, improving overall efficiency levels
- Award Winning Furniture On Rent
Executive Assistant - Airport Customer Success
Indigo Airlines
Bengaluru
03.2014 - 01.2017
- Company Overview: Airline company focused on customer service excellence
- Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed
- Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences
- Answered high volume of phone calls and email inquiries
- Airline company focused on customer service excellence
Education
High School Diploma -
St Joseph's Indian Composite Pre-university
Bengaluru03.2009
High School Diploma -
St Joseph's Indian High School
Bengaluru03.2007
Skills
- Adaptability
- Time management
- Teamwork
- Creativity
- Work ethic
- Active listening
- Problem solving
Accomplishments
- Reduced operational costs by 15% through process improvements.
- Improved customer satisfaction by 20% by resolving complaints.
- Managed a team of 10, achieving all set departmental goals.
- Achieved 100% compliance with safety standards through regular inspections.
Timeline
Key Account Manager Sales
Brilyant IT Solutions
10.2024 - 01.2025
Assistant Manager - Customer Success
Indigo Airlines
07.2023 - 05.2024
Manager - Customer Success and Evangelization
Flurn Technologies Private Limited
03.2022 - 01.2023
Assistant Manager - Operations Control Center & Customer Success
Furlenco
01.2017 - 04.2022
Executive Assistant - Airport Customer Success
Indigo Airlines
03.2014 - 01.2017
High School Diploma -
St Joseph's Indian Composite Pre-university
High School Diploma -
St Joseph's Indian High School
Similar Profiles
Gagana KMGagana KM
HR Specialist at Brilyant IT solutions Pvt. ltdHR Specialist at Brilyant IT solutions Pvt. ltd
Umesh BobeUmesh Bobe
Corporate Business Manager at Advanced IT SolutionsCorporate Business Manager at Advanced IT Solutions
Rahul Kumar SinghRahul Kumar Singh
Senior Solution Architect at Brilyant MENA LLCSenior Solution Architect at Brilyant MENA LLC