Thomas Louis

Operation Management Planning & Execution

Hiring and vetting teachers across bangalore

Supply chain Management

Customer Experience

Time-Management

Customer Retention

Customer Delight

Leadership Qualities

Delegation & Excellent

communication

Product & System Knowledge Leadership Skills

Active Listener

Rapport builder

Problem Solver.

Handling 20+ team members, PAN India for deliveries and pickups.
Sharing reports of Profit & Loss of Revenue operations with the Reporting
Manager on a weekly & monthly basis.
• Planning of Day to Day Activities.
• Setting the daily strategy and its execution
• Supervising daily OCC operations
• Planning for regular and irregular operations
• Customer Satisfaction/Service recovery
• Communication between OCC, MIS, Finance, and Sales
• Identify and ensure compliance with specific customer training
requirements and records
• Provide customer with support in the conduct of quality pilot training
• Improve efficiencies within the OCC
• Interface with all departments as needed
• Maintain highest level of customer quality care & Other duties as
assigned.
• Coordinating with the City Manager on the Manpower requirements

• Check-in Walkin Customers ( Domestic & International Passengers )
• Addressing customers at KIOSK Machine & Web check-in customers to
ensure a faster check-in Queue management process.
• Assisting Customers at SHA ( Security Hold Area )
• Boarding Gate ( Assisting Customers on multiple flight boardings )
• Domestic & International Departures & Arrivals
• Baggage Handling ( MHB )
• Lost & Found & RAMP, BBA, BMA
• World Tracer ( Certified )
• Aviation Safety & Security Cleared ( AVSEC, IN HOUSE and SCREENING)
Year - 2014/15 - License ( Need to Renew )
• Customer Delight ( Service from the heart ) Place : IFLY -DELHI

• Check-in Walk-in Customers
• Assisting Customers at SHA ( SECURITY HOLD AREA )
• Boarding Gate
• International Departures & Arrivals
• Baggage Handling ( MHB )
• Lost & Found
• World Tracer ( Certified )
• End to End Resolution.
• Handling international flight customers ( Emirates, Singapore Airlines,
• Etihad Airways, Thai Airways, AIR CHINA, Tiger airways, Air Asia,
Saudia Airlines, & Air India Express )
• Expertise in Airbus -320, 321 & Dreamliner.
• Station performance
• Filing airlines secured and confidential documents.
• Sharing Closure reports and shift flight reports to the concerned Station
Manager on duty.