Thomas Penn
Indianapolis,IN
Summary
Dedicated and results-driven logistics manager with extensive experience in supply chain management and 3PL warehouse operations. Seeking to optimize efficiency, enhance productivity, and deliver exceptional results within a dynamic work environment to help companies achieve their short and long-term goals.
Overview
8
8
years of professional experience
Work History
Operations Manager
DHL Supply Chain: Johnson & Johnson
04.2023 - Current
- Leading team of 100+ associates, managing all warehouse operations and supervisors across multiple shifts of loaner surgical-kit department
- Successfully maintained 99% on-time shipping schedules through record volume quarter without additional labor allocation
- Introduced multiple quality and training initiatives, streamlining inspections processes that resulted in 10% decrease in customer reported service-issues
- Hired and developed dependable leadership team that prioritizes communication, accountability, and continuous improvement
- Coordinating daily meetings with internal and 3PL customer management, reporting on site-wide initiatives and projects.
Senior Operations Supervisor
Breg Inc. Distribution Center
06.2022 - 04.2023
- Managed Inbound and Outbound departments, directly overseeing 100+ associates
- Improved Same-Day-Shipping by 10% within 6 months of hire
- Formed new processes and strategies to maximize throughput with reduced labor, resulting in monthly UPH metric increases of over 15%
- Created report that analyzed and highlighted most frequent shipping errors, culminating in 25% reduction over 6-month period
- Constructed new 5S, Safety, and continuous-improvement committees for associates and leadership to collaborate on ideas to improve workflow processes, eliminate waste, and promote overall safety
- Coordinated with management team to reshape warehouse’s culture, prioritizing employee engagement and recognition, resulting in new site record in retention and absenteeism percentage.
Operations Supervisor
GXO Logistics: Apple
04.2021 - 06.2022
- Managed day to day outbound goods-to-person department operations including inbound and outbound functions, directly overseeing 50+ associates
- Ensured all backlog and current orders made shipping deadlines in compliance with 99% on time shipping SLA
- Created daily root-cause analysis reports that highlighted errors and devised action plans that proactively aimed to mitigate inefficiencies
- Utilized volume and productivity tracking metrics system to properly allocate labor against forecast, reduce costs, and drive performance in pick/pack area
- Lead daily tier-board start-up meetings with department, outlining safety topics, productivity metrics, and daily shift goals.
Warehouse Team Lead
Chewy Fulfillment Center
06.2019 - 04.2021
- Provided direction and support for 100+ daily pickers, tracked UPH and transaction metrics, giving feedback to associates while simultaneously ensuring chase-orders met expected ship times
- Implemented new product packing procedures that increased shipping quality metrics by 15 percent
- Created new trailer loading methods that resulted in elevated shift shipping totals and contributed to record-setting peak season
- Experienced leader of staging and docks department; ensured continuous freight flow and optimized productivity with volume-adjusted staffing.
Security Forces (Non-Commissioned Officer)
U.S. Marine Corps
06.2016 - 06.2019
- Served as unit leader tasked with supervising government operations at world’s largest nuclear naval base
- Coordinated logistical convoy-moves of nuclear assets, efficiently distributed mission critical supplies
- Assisted in design and implementation of modern training programs, standard operating procedures, and schedules
- Developed threat and vulnerability assessments, recommended cost-effective security countermeasures
- Created detailed inventory reports, ensured stock quality was within contractual regulations
- Passed extensive interview process from review boards, issued “secret” security clearance to work at classified government facilities.
Education
High School Diploma -
Mooresville High School
Mooresville, IN06.2016
Skills
- Team Leadership
- Conflict Resolution
- Continuous Improvement
- Project Management
- Data Analysis
- Performance Reporting
- Quality Control
- Inventory Management
- Microsoft Office Applications
Timeline
Operations Manager
DHL Supply Chain: Johnson & Johnson
04.2023 - Current
Senior Operations Supervisor
Breg Inc. Distribution Center
06.2022 - 04.2023
Operations Supervisor
GXO Logistics: Apple
04.2021 - 06.2022
Warehouse Team Lead
Chewy Fulfillment Center
06.2019 - 04.2021
Security Forces (Non-Commissioned Officer)
U.S. Marine Corps
06.2016 - 06.2019
High School Diploma -
Mooresville High School
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