Thomas Rogers

• Delivered exceptional kayaking experiences in Shem Creek, emphasizing heritage and cultural ecotourism.
• Ensured safety, security, and comfort for patrons during kayaking and paddleboarding activities.
• Collaborated with local stakeholders to enhance community engagement and promote sustainable tourism.

• Guided guests through a preserved historical landmark, enhancing their understanding of public history.
• Collaborated with various departments to ensure sustainable stewardship of the grounds and residence.
• Developed a deep knowledge of Drayton Hall's history, effectively communicating its significance to visitors.

• Assisted professors in research on Introductory European History to 1500 and Historical Theory.
• Developed class materials and graded assignments, enhancing the learning experience for students.
• Streamlined administrative processes, improving efficiency in course management.

• Managed reservations to optimize occupancy rates, enhancing property efficiency.
• Ensured adherence to protocols by Front Desk and Guest Services staff, improving operational consistency.
• Delivered exceptional guest service at the Front Desk, achieving high levels of guest satisfaction.

Provided customer service by resolving concerns and responded to inquires in an engaging and efficient manner.

Coordinated services provided to patients according to policies and procedures, and provided customer education.

Handled all customer contacts in a timely and efficient manner. Customer contacts included patient scheduling requests, sending provider messages, customer inquires, complaints and feedback calls.

• Supported peak Winter season operations in Front Office and Food & Beverage departments, enhancing guest experiences.
• Contributed to ongoing projects from the Hyatt Corporate Management Trainee program, driving operational efficiency.
• Collaborated with cross-functional teams to streamline processes, resulting in improved service delivery and customer satisfaction.

• Rotated through various administrative divisions at Hyatt Hotels Corporation to gain comprehensive operational insights.
• Focused on Front Office/Guest Services and Food and Beverage departments to enhance management techniques.
• Developed strong operational management skills, contributing to improved guest satisfaction and service efficiency.

• Assisted a professor in academic research focused on tourism management, enhancing project outcomes.
• Managed administrative tasks, including maintaining class roles and proctoring exams, ensuring smooth operations.
• Graded assignments and provided feedback, contributing to student success and engagement in the learning process.