Thomas Subin Alex
Vice President, lead Control Management Officer
Hyderabad,Telangana
Summary
Accomplished Vice President with over fifteen years of experience in Operations Management, Risk and Controls, Audits, Internal Events, and leadership. Highly skilled in streamlining operations and Operational Risk activities, improving throughput through continuous process improvement and cross-functional collaboration. Experienced in building high-performance teams and inspiring staff to achieve personal and professional goals. Adept at driving organizational success through strategic planning and effective team management.
Overview
18
18
years of professional experience
5
5
Languages
Work History
Vice President, Lead Control Management Officer
Wells Fargo International Solutions Private LTD
Hyderabad
04.2024 - Current
- Collaborate with essential business, risk, control, program stakeholders, and onshore partners to develop and sustain comprehensive quality assurance reporting. This includes overseeing the complete data and reporting workflow and generating regular (monthly and quarterly), on-demand, and ad hoc reports in alignment with key stakeholders.
- Assist in the creation, execution, and advancement of diverse quality and monitoring processes aimed at improving operational efficiency and fostering greater integration with other business, risk, and monitoring functions in accordance with the team's strategic objectives.
- Monitor moderately complex business specific programs and provide risk management consulting to support the business in designing and implementing risk-mitigation strategies across CIB LOB.
- Engage with all level of roles across the business group, and serve as an experienced Risk advisor in designing and implementing controls, that mitigate risks and address compliance requirements.
- Identified and recommended opportunities for enhancing process and developing risk control measures within programs.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Ensured regulatory compliance at all times by implementing robust internal controls systems coupled with proactive monitoring mechanisms.
- Leveraged technology to automate workflows and streamline processes, resulting in increased productivity and cost savings across the organization.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
- Streamlined internal processes for better communication between departments, enhancing overall operational efficiency.
- Initiated process improvements that enhanced overall organizational effectiveness and streamlined workflows.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Assistant Vice President, Risk and Controls
HSBC Data Processing India Pvt Ltd.
Hyderabad
03.2021 - 03.2024
- The end-to-end management of the Business Service risk function and this includes effective management of the risks/issues from the stage of opening until closure/validation.
- Timely management and resolution of all identified control weaknesses including Internal Audit points, FCR Assurance findings and MSIIs.
- Exhibit credible challenges and evaluate the design and operating effectiveness of policies, procedures, processes and internal controls while maintaining professional independence throughout the testing engagement.
- Work closely with key stakeholders in FCC, FCR, Internal audit and other business function owners.
- Direct internal trigger event and thematic control reviews and ensure minimum standards of internal control commensurate with the scale and nature of operations working with the relevant Risk teams across.
- Report on the adequacy of the internal control environment and on compliance with regulatory and Group requirements.
- Be a subject matter expert in risk management within Risk Ops providing advice and guidance on an effective internal control environment.
- Managing end to end Control framework, Issues and Actions and Internal events for Screening Utility.
- Manage and coordinate various External and Internal (All Lines of Defense) audits.
- Ensure that assigned control assessments are accurate, effective, abide by NFR guidelines and meet quality control requirements.
- Ensure that issue owners complete sufficient root cause analysis for all material issues and have appropriate remediation plans in place.
- Manage Control owners, Risk Owners and other stakeholders, ensuring the success of each assigned reviews, minimizing contention where possible and requesting support were deemed necessary.
Manager Operations
HSBC Data Processing India Pvt Ltd.
Hyderabad
04.2019 - 03.2021
- Collaboration with Global Risk management team to develop target operating model, covering people, process and technology.
- Manage Risk Ops-related KPIs (key performance indicators) for the segment/group to ensure consistency in quality and timeliness of completion.
- Worked with the 2 Project teams (Retail & Commercial Banking) along with the Regulatory Compliance and Migration Team to migrate and stabilize 34 countries work.
- Close co-ordination with Operations, HR, Training, IT, Compliance and Finance teams to ensure timely escalation or resolution of any business constraints in achieving the assigned migration plans for the site.
- Managing 3 Team Leads with 50+ staff, where I supervised the SLA and performance of the department.
- Monitoring, analyzing, and assessing the risks and controls of the department through various risk tools.
- Maintain the cost center accountability by monitoring expenditure against department budgets.
- Experience in leading cross functional/virtual teams involving process improvements, automation, workforce management and working closely with leaders and key partners to identify and prioritize initiatives transformational opportunities.
Assistant Manager Operations
HSBC Data Processing India Pvt Ltd.
Hyderabad
09.2017 - 03.2019
- Perform day to day management of Analysts and Reviewers, ensuring the team is staffed and the SLA commitments are met.
- Planning, designing, implementing, evaluating, and managing team’s performance.
- Manage performance and behavior of direct reports through effective 1:1 meeting, coaching and mentorship.
- Data driven, develop and report performance metrics, executive updates, forecasting, budgeting and analysis to identify potential opportunities for improving customer experience.
- Drive effective coaching with other cross-functional teams to enable smooth deployment of production tools, enhancing their performance levels, while achieving targets for self.
- Proactively lead, participate, and develop a strong partnership with the business, through regular communication and engagement with key senior management.
Anti Money Laundering Analyst
HSBC Data Processing India Pvt Ltd.
Hyderabad
05.2010 - 09.2017
- Primarily involved in identifying and protecting the institution from any transaction that may lead to money laundering and terrorist financing and result in the institution filing relevant suspicious activity reports (SARs).
- Complete extensive due diligence investigations using public and private databases in accordance with Anti-Money Laundering (AML), BSA and other regulatory standards to assist business units /and prevent operational and reputational risks.
- Conducting research through multiple sources (inclusive of both internal and external resources, applications) and mentioning the same information in the narrative in order to support the disposition of the event.
- To monitor transactions based on customer’s profile and specific details relating to the customer (e.g. aggregate transactions, type, amount, frequency, business).
- The findings in a clear and concise manner and support the report with evidences, thus ensuring the work is complete in accordance with established procedures and standards.
- In addition, overseeing day-to-day operational clearing alerts and performing investigations need to also ensure the integrity of the data, tune/enhance monitoring scenarios and validate the effectiveness of the systems on an ongoing basis.
Customer Service Executive
Genpact
Hyderabad
09.2007 - 04.2010
Education
Graduate -
Andhra University
Andhra Pradesh03.2013
Skills
- Operations Management
- Risks
- Risk and Controls
Team leadership
Strategic planning
Coaching and mentoring
Decision-making
Process improvement
Results-driven
Risk management
Critical thinking
Operations management
Previous Work Experience
GE Collections, 3 Yrs
Timeline
Vice President, Lead Control Management Officer
Wells Fargo International Solutions Private LTD
04.2024 - Current
Assistant Vice President, Risk and Controls
HSBC Data Processing India Pvt Ltd.
03.2021 - 03.2024
Manager Operations
HSBC Data Processing India Pvt Ltd.
04.2019 - 03.2021
Assistant Manager Operations
HSBC Data Processing India Pvt Ltd.
09.2017 - 03.2019
Anti Money Laundering Analyst
HSBC Data Processing India Pvt Ltd.
05.2010 - 09.2017
Customer Service Executive
Genpact
09.2007 - 04.2010
Graduate -
Andhra University
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