Thomas V Raju
Field officer
kerala
Summary
Driven by a results-focused approach, I enhanced field operations efficiency and client satisfaction at Ashyana Greens Estate through innovative data collection and problem-solving abilities. My tenure at Cogent E-services honed my skills in team collaboration and customer care, leading to significant improvements in service delivery and operational cost reduction.
Overview
8
8
years of professional experience
Work History
Field Officer
Ashyana Greens Estate
04.2018 - Current
- Boosted staff morale by recognizing achievements, offering constructive feedback, and creating opportunities for professional growth within the team.
- Reduced operational costs by optimizing resource allocation and identifying areas for improvement.
- Improved field operations efficiency by implementing innovative data collection and reporting techniques.
- Increased client satisfaction levels by providing timely and accurate information on project progress.
- Reviewed and approved change orders, requests for payments and proposals.
Customer Care Representative
Cogent E-services Private
02.2016 - 03.2018
- Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.
- Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
- Provided constructive feedback on company products based on recurring client concerns, resulting in improvements that increased overall satisfaction rates.
- Participated in training sessions for new hires, sharing insights on best practices in customer service excellence.
- Participated in ongoing training sessions to enhance skills and stay current on industry best practices.
- Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.
- Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
- Continuously sought self-improvement opportunities through ongoing education and professional development programs related to the field of customer care.
- Monitored social media platforms for any customer complaints or inquiries, addressing them promptly through appropriate channels.
Education
GHSS Thalapuzha
Thalapuzha Skills
Condition Assessment
Risk Assessment
Networking and relationship building
Data Collection
Problem-Solving
Problem-solving abilities
Team building
Targeting
Team Collaboration
Languages
Hindi
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Timeline
Field Officer
Ashyana Greens Estate
04.2018 - Current
Customer Care Representative
Cogent E-services Private
02.2016 - 03.2018
GHSS Thalapuzha
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