Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

THOTA BHARATH GOWD

ServiceNow Developer
Hyderabad

Summary

  • A Certified ServiceNow, competent professional with around 5+ years of IT experience including 4.6 years extensive experience in ServiceNow working with different modules such as Incident Management, Service Catalog, Problem Management, Change Management, Project Management, CMDB, Service Portal and integration.
  • Strong expertise in troubleshooting,documentation, and security policies,ensuring compliance with industry standards and best practices.
  • Experience in Designing, Developing and Administering ITIL, ITSM in ServiceNow.
  • Experience in various IT Services of Service Now tool like Event Management, Service Mapping, Service Catalog Requests, Customer Service Management, Configuration Management Database (CMDB), Service-Now Administration, Change, Incident and Problem Management, Knowledge Management, Service Portal, Reporting, Integration with Web Services.
  • Expertise in developing and maintaining service catalog items and experience with complex workflows and flow designers. Inbound emails actions and update sets for service requests.
  • Experience in implementing end-to-end Incident Management, Configuration and Asset Management, Service Catalog, Change Management,Release Management, Knowledge Management, Record Producer and order Guides.
  • Good knowledge of CMDB and Asset Management services: Business Services, Service Offerings and configuration item relationships.
  • Involved in various inbound and outbound integrations using REST/SOAP Messages, Direct Web Services and created various workflows and customized existing workflows for catalog items and change approval process.
  • Responsible for the Service Now tool administration module and creation of new Users, Groups, Roles, IT Services, Application, Business Services, Routing rules and Blackout Freeze rules.
  • Created many scripts which includes, Business rules (server-side code) and modified OOB
  • Defining the process for each service request. Creating scheduled tasks, monitoring the ticket queues and generating statistics.
  • Created of outbound/inbound SOAP and REST message and invoking the script in scheduled loads.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Senior Project Engineer

Wipro
4 2022 - Current
  • Developed and maintained ServiceNow integrations with other systems, resulting in 20% increase in data accuracy and 10% reduction in manual data entry.
  • Developed and maintained ServiceNow integrations with other systems, resulting in 20% increase in data accuracy and 10% reduction in manual data entry.
  • Created and maintained technical documentation for ServiceNow applications, ensuring compliance with industry standards and best practices.
  • Developed and maintained ServiceNow customizations and custom objects, resulting in 15% increase in system flexibility and improved user satisfaction scores.
  • Collaborated with cross-functional teams to troubleshoot and debug ServiceNow applications, resulting in 30% reduction in downtime and improved user satisfaction scores.
  • Modifying Dictionary and worked on Dictionary Override as per requirement
  • Creating Rule Base for order guides based on conditions.

Senior Associate Consultant

Infosys
02.2019 - 04.2022
  • Involved in Requirement gathering and analysis with Architect and client
  • Designed and developed ServiceNow reporting dashboard, resulting in 25% increase in data visibility and improved decision-making processes.
  • Creating Custom tables for data driven approach as per requirement
  • Monitored and optimized ServiceNow performance, resulting in 20% increase in system speed and improved user satisfaction scores.
  • Developed and maintained ServiceNow security policies and procedures, ensuring compliance with industry standards and best practices.
  • Creating variable sets and variables as per requirement for order Guides and catalog Items
  • Development of Catalog UI Policy for making Variables Mandatory, visible as per requirement
  • Review new features with client stakeholders.

Education

Bachelor of Technology -

Jawaharlal Nehru Technological University
Hyderabad

Skills

Web Technologies: HTML5, CSS, CSS3, JavaScript,JSON, XML,REST/SOAP web services

Software Methodologies: AGILE, Waterfall

Database: MySQL, ORACLE

Operating Systems: Windows

ServiceNow Versions: New York, Paris, Tokyo, Utah and Vancouver

Build releases

Testing and maintenance

Agile

Certification

Servicenow Certified System Administrator

Timeline

Senior Associate Consultant

Infosys
02.2019 - 04.2022

Senior Project Engineer

Wipro
4 2022 - Current

Bachelor of Technology -

Jawaharlal Nehru Technological University

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THOTA BHARATH GOWDServiceNow Developer