THOTMUNGLA KASHUNG

• Met month-end reporting objectives and deadlines.
• Client virtual meeting every Tuesday to discuss and review high-impact accounts.
• Assisted team of process associates to enhance accountability, develop professional skills, and improve efficiency.
• Increased customer satisfaction by promptly addressing concerns and providing effective solutions tailored to their needs.
• Trained junior associates in various process-related tasks, ensuring consistent quality across the team.
• Maintained accurate documentation of processes, facilitating easy reference for internal audits and knowledge transfer.
• Managed critical projects, successfully meeting deadlines while maintaining high-quality outputs.

• Streamlined debt collection processes for increased efficiency in the workplace.
• Improved customer satisfaction by effectively resolving delinquent accounts through negotiation and payment plans.

Helped Collection Process by identifying the right party.