THOUDAM SAMANANDA SINGH
IMPHAL WEST
Summary
Seasoned Team Lead with a robust background in Supply Chain Management and Team Leadership, honed at Othain Software Services. Excelled in enhancing operational efficiency and inventory accuracy, securing cost savings through adept vendor negotiations. Proven track record in streamlining order management and logistics, ensuring customer satisfaction and team proficiency.
Overview
9
9
years of professional experience
Work History
Team Lead (Returns and Credits)
Othain Software Services, India
06.2024 - Current
- Company Overview: Presidio Project
- Manage department shared mailboxes in Outlook; distribute incoming emails to the appropriate person or team
- Create weekly and ad hoc reports in Excel for the management team
- Download credit memos from vendor websites or email and create internal RMA records for team to act upon
- Process both vendor and customer credit memos using multiple systems
- Communicate with vendors to obtain credit memos once approved items are returned or when intangible items have been approved for credit
- Understand and process subscription-based credits
- Track equipment returned to vendor and reach out to ensure proper processing of credit
- Communicate with internal teams (sales, logistics, billing, etc.) to resolve outstanding issues
- Review/research accounts payable issues (duplicate shipments, duplicate billing, etc.)
- Analyze current processes to identify areas of improvement
- Presidio Project
Process Specialist (Order Management, Logistics & Returns)
Infosys BPM Limited
08.2023 - 06.2024
- Company Overview: Cisco Project
- Cisco Project
Supply Chain and Store In charge
Larsen and Toubro Limited
01.2016 - 01.2022
- Managed supply chain and stores operations, overseeing inventory management, procurement, and distribution activities
- Creation of Electronic Material Request (EMR) and Purchase Orders (PO) for the Project
- Managed payment of supplier invoices and prepared work orders and bills for logistics activities
- Coordinated with vendors and suppliers to negotiate pricing, terms, and delivery schedules, resulting in cost savings and improved efficiency
- Led a team of storekeepers and logistics staff, providing guidance and training to ensure smooth operations and timely order fulfilment
- Developed and implemented standard operating procedures (SOPs) for inventory management, order processing, and logistics, enhancing operational efficiency
- Utilized ERP systems and other software tools, such as EIP systems, to track inventory levels, monitor order status, and analyse supply chain performance
- Conducted regular audits of inventory accuracy and resolved discrepancies to maintain data integrity and improve inventory management processes
- Managed order management and logistics support functions, ensuring accuracy and efficiency in order processing and returns handling
- Coordinated with internal teams and external partners to facilitate smooth order processing, shipment, and delivery, meeting customer commitments
- Provided support for returns management, including processing return requests, coordinating product returns, and managing returns documentation
- Utilized order management systems and logistics software tools to track order status, monitor returns, and analyse performance metrics
- Acted as a point of contact for customer inquiries and escalations related to orders, shipments, and returns, ensuring timely resolution and customer satisfaction
- Responsible for order booking, returns and replacement order booking, and issuance of credit notes for material returns
Education
BBA(CA) - Computer Applications
Dr. NGP Arts and Science College
Coimbatore01.2016
HSE -
Sangai Higher Sec. School
01.2012
AISSCE -
Maria Montessori School
01.2010
Skills
- Supply Chain Management
- Order Management
- Invoice Payment
- Cash Collections
- Logistics Coordination
- Inventory Management
- Vendor Management
- Team Leadership
- Purchase order and Work order creation
Languages
- English
- Hindi
- Manipuri
- Tamil
Toolsexperienced
- Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
- PEGA
- EIP
- Salesforce
- Webex
- ERP Systems (Oracle R12)
- My order
Timeline
Team Lead (Returns and Credits)
Othain Software Services, India
06.2024 - Current
Process Specialist (Order Management, Logistics & Returns)
Infosys BPM Limited
08.2023 - 06.2024
Supply Chain and Store In charge
Larsen and Toubro Limited
01.2016 - 01.2022
BBA(CA) - Computer Applications
Dr. NGP Arts and Science College
HSE -
Sangai Higher Sec. School
AISSCE -
Maria Montessori School
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