Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
THOWFIC A

THOWFIC A

Chennai

Summary

To work in a professional, work-driven environment where I can utilize and apply my knowledge and skills, which would enable me to grow while fulfilling organizational goals. Highly knowledgeable in Data Management Consultancy with broad experience in designing and implementing data management systems. Strengths include strategic planning, project management, and proficiency in various data analysis tools. Past roles have led to improvements in efficiency and accuracy of data processes within organizations, indicating a strong ability to drive operational excellence.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Provider Intergrated Data Management

First Source Limited
Navalur,Chennai
10.2023 - 09.2024
  • Reviewed provider data submissions to ensure accuracy and completeness of information.
  • Performed thorough data analysis on provider demographics to identify trends or discrepancies.
  • Developed processes for verifying provider credentials with external sources.
  • Maintain accurate data: Ensure that all provider data is consistent and accurate across all databases.
  • Database management: The ability to create, configure, and manage databases, including setting up security and access controls.
  • Knowledge of data management tools: The ability to use various software tools and technologies to manage data, such as CPF, Activity Manager, Knowledge Exchange, Wonder Tool, Cred Viewer, and GSI/GMI.
  • Data privacy and security: The ability to protect sensitive data from unauthorized access, misuse, and breaches.
  • Check the credential process for providers.

Customer Care Executive

Office Framework
Chennai
2 2021 - 8 2022
  • Coordinated timely responses to online customer communication and researched complex issues.
  • Communicated with customers regarding delivery status of their shipments
  • Calculated weight, volume or cost of goods to be moved.
  • Handled pricing and routing for over international and domestic shipments every month.
  • Completed AES filings for U.S. Customs exports requirements.
  • Answered customer inquiries regarding shipments and provided updates on package arrival.
  • Clarified customer issues and determined root cause of problems to resolve service complaints.
  • Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
  • Acknowledged safety issues and check package when arrival.
  • Handled day-to-day shipping
  • Increased customer satisfaction by resolving issues.
  • Billing customer by using cargowise software for shipments
  • Provide customer service for DHL and Fedex courier shipments
  • Created DHL ,UPS and Fedex Labels
  • Handled customer queries for regarding courier services
  • Handled DAP and DDP shipments

Education

B.Sc - Fashion Design

Madras Institue of
FashionTechnology
02-2019

12th Standard

Cholan Matric Hr Sec School
Kanchipuram
2011

10th Standard

Cholan Matric Hr Sec School
2009

Skills

  • Self Confidence and Flexible
  • Good Communication and Hard Working
  • Quick Adaptive to new technologies
  • Fashion skills
  • Sales knowledge cover
  • Logistics
  • Maths
  • Customer Service
  • Handled Air Export(Courier) and Warehousing consignments
  • Air Export
  • Courier Agent
  • Freight Forwarder
  • Healthcare management
  • Teamwork and Collaboration
  • Observational skills
  • Data Entry
  • Decision-Making
  • Quality Assurance

Languages

Tamil
First Language
English
Advanced (C1)
C1

Certification

  • Quality Assurance
  • Logistics

Timeline

Provider Intergrated Data Management

First Source Limited
10.2023 - 09.2024

Customer Care Executive

Office Framework
2 2021 - 8 2022

B.Sc - Fashion Design

Madras Institue of

12th Standard

Cholan Matric Hr Sec School

10th Standard

Cholan Matric Hr Sec School

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