Thrilok Madduru
Anantapur
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Bank-branch-manager
Indian Overseas Bank
04.2023 - Current
- Assessed employee performance and developed improvement plans.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Examined customer loan applications for loan approvals and denials.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Identified partnership opportunities and established favorable business connections.
- Complied with regulatory guidelines and requirements.
- Maintained friendly and professional customer interactions.
Assistant Branch Manager
Indian Overseas Bank
10.2019 - 03.2023
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Demonstrated knowledge of branch financial products, loans and lines of credit.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Built rapport with account holders by reaching out with product recommendations and account updates.
- Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
Assistant Manager - Operations
Indian Overseas Bank
10.2015 - 09.2019
- Supervised operations team to support operational excellence and excellent customer service.
- Communicated with customers to assess satisfaction with products and services received.
- Stayed up-to-date with industry trends and best practices to improve skills and organizational operations.
- Monitored inventory and approved reorders of stock to secure necessary resources and meet customer demand.
- Monitored key performance metrics to identify areas for improvement.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Education
Bachelor of Technology - Computer Science
Jawaharlal Nehru Technological University
Anantapur04.2012
Skills
- Multitasking Abilities
- Goals and Performance
- Customer and Vendor Relations
- Customer Loyalty
- Branch Management
- Banking Operations
Languages
Telugu
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Bank-branch-manager
Indian Overseas Bank
04.2023 - Current
Assistant Branch Manager
Indian Overseas Bank
10.2019 - 03.2023
Assistant Manager - Operations
Indian Overseas Bank
10.2015 - 09.2019
Bachelor of Technology - Computer Science
Jawaharlal Nehru Technological University
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