Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Timeline
Thrilok Madduru

Thrilok Madduru

Assistant Manager
Mysuru

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

10
10
years of professional experience
5
5
years of post-secondary education

Work History

Assistant Manager

Indian Overseas Bank
Mysuru
10.2015 - Current
  • Provided advisory services for clients regarding available financial service options and networked to increase client base and encourage existing clients to expand financial portfolios.
  • Processing of loan applications received from various individuals and business, interview potential clients and assist them through out process.
  • Approve and process loans complying with bank policies and procedures.
  • Helped more than 50 Self Help Groups in availing financial assistance from bank where many women as members of SHGs have become economically independent leading to women's empowerment at rural levels.
  • Developed effective strategy to generate new business, strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Clarified each client’s needs and suggested appropriate credit cards, personal loans, and other bank products.
  • Oversee daily operations of branch departments including general ledger, ensured compliance in branch operations, financial statements, adhered with management's directives.
  • Assisted in monitoring past due accounts and contacting customers to make collections attempts and responsible for recovering debt on seriously delinquent accounts.
  • Effectively defined and addressed customer needs to ensure quality servicing and capitalize on opportunities for expanding and diversifying revenue channels.

Software Engineer

Accenture Services Private Limited
Chennai
02.2013 - 06.2015
  • Collaborated with clients to define solution requirements.
  • Handled various RFC's (Request For Change) to design and develop robust solutions to meet client requirements for functionality, scalability, and performance
  • Identified root causes of recurring problems to implement effective solutions
  • Identified manual processing deficiencies and instituted automation techniques, reducing manual labor and increasing workflow efficiency
  • Provided daily support with escalated ticket resolution and liaised with business and technical leads
  • Provided guidance and mentored less-experienced staff members

Education

Post Graduate Program - Artificial Intelligence And Machine Learning

Great Learning, India
11.2021 - 12.2022

Bachelor of Technology - Computer Science And Engineering

Jawaharlal Nehru Technological University, Anantapur, India
09.2008 - 04.2012

Skills

    Business Development

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Accomplishments

    - Achieved 200% growth in Year on Year Branch's profit for FY 2022-23


    - Achieved more 20% reduction in Branch's Non Performing Assets for FY 2022-23


    - Customer Follow-up - Ensured that customers were satisfied with company products and services by doing follow-up calls.


    - Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.


Software

Python

Oracle SQL

Timeline

Great Learning - Post Graduate Program, Artificial Intelligence And Machine Learning
11.2021 - 12.2022
Assistant Manager - Indian Overseas Bank
10.2015 - Current
Software Engineer - Accenture Services Private Limited
02.2013 - 06.2015
Jawaharlal Nehru Technological University - Bachelor of Technology, Computer Science And Engineering
09.2008 - 04.2012

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Thrilok MadduruAssistant Manager