Thriveni Jagdeesh
Mangalore
Summary
Experienced customer relationship manager responsible for engaging with key customers by building and preserving trusting relationships. Constantly identify opportunities to grow the customer base and build positive relationships with new clients also strategic and analytical when finding solutions to problems to ensure maximum client satisfaction
Overview
6
6
years of professional experience
Work History
CUSTOMER RELATIONSHIP MANAGER
Jubilant Motor works Pvt Ltd
Mangalore
01.2020 - 09.2022
- Improve customer service experience, create engaged customers and facilitate organic growth
- Take ownership of customers issues and follow problems through to resolution
- Set a clear mission and deploy strategies focused towards that mission
- Develop service procedures, policies and standards
- Keep accurate records and document customer service actions and discussions
- Analyse statistics and compile accurate reports
- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
- Keep ahead of industry's developments and apply best practices to areas of improvement.
CUSTOMER RELATIONSHIP MANAGER
Karnataka Agencies Mahindra Car Dealership
Mangalore
10.2019 - 12.2020
- Improve customer service experience, create engaged customers and facilitate organic growth
- Take ownership of customers issues and follow problems through to resolution
- Set a clear mission and deploy strategies focused towards that mission
- Develop service procedures, policies and standards
- Keep accurate records and document customer service actions and discussions
- Analyse statistics and compile accurate reports
- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.
SOFTWARE COMPETANT
Mangalore
10.2019 - 12.2020
- To analyse the training needs after consulting and having discussions with the senior personnel to attend the conferences, seminars, and meetings related to the training program analysing the training needs, create, develop, and implement the training program and see that it starts and ends on the given schedule
- To impart training as per the guidelines and try to resolve the queries of the trainees to make improvements in the training programs by developing and evaluating the Training manuals and methods.
CUSTOMER ACCOUNT MANAGER
Peninsular Honda, Honda Cars Dealership
Mangalore
05.2016 - 01.2019
- Listening to customer's description of symptoms, Clarifying description of problems
- Checking vehicle maintenance records, examining service schedules and appointing for service
- Making PSF calls and updating in D'Lite
- Addressed customer's complaints and followed-up to determine if the issue was resolved
- Evaluated comments/feedback left by customers to identify areas of improvement
- Reviewed average customers wait times and worked to reduce those times
- Identified opportunities to improve experiences for customers
- Implemented revised customer care guidelines.
KEY ACCOUNT MANAGER
Nexus DMC
Bengaluru
11.2022
- Mentored junior members of the team in key account management best practices, fostering a culture of continuous learning and professional growth within the organization
- Delivered exceptional customer service by resolving client concerns quickly and efficiently
- Presented accurate sales forecasts based on detailed analysis of market trends, ensuring optimal resource allocation for maximum results
- Optimized processes related to order placement and fulfilment by streamlining workflows between sales teams and other departments within the organization
- Established strong rapport with clients by consistently exceeding their expectations in quality and service delivery.
KEY ACCOUNT MANAGER
THRIVENI
Mangalore
Education
DIPLOMA IN COMPUTER SCIENCE AND ENGINEERING -
Women's Polytechnic College
01.2015
PRE-UNIVERSITY COLLEGE (P.U.C) -
Vijaya College
01.2008
SECONDARY SCHOOL LEAVING CERTIFICATE (S.S.L.C) -
St. Joseph School
01.2006
Skills
- Operating System: Windows XP, Windows 7, Windows 8 and Windows 10, Excel
- Application Software: MS Office, Power Point, Salesforce MS Office CRM
- Forecasting Time management, Team handling
- Programming Language: C, C, JAVA
- Mark-up Lang: HTML, XML, PHP
- Scripting Language: JAVA Script, J Script
- Empathy
- Adaptability
- Ability to use Positive languages
- Clear communication skills
- Self-control
- Patience
- Account Management
- Customer Relations
- Business Analysis and Reporting
- Training and Development
- Relationship Building
- Contract Negotiation
- Customer Relationship Management
Personal Information
- Date of Birth: 06/03/91
- Gender: Female
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
Languages
- English
- Hindi
- Kannada
- Tamil
- Tulu
Disclaimer
I Hereby declare that particulars given above are true to the best of my knowledge. I promise to fulfil all my duties to the best of my abilities.
Timeline
KEY ACCOUNT MANAGER
Nexus DMC
11.2022
CUSTOMER RELATIONSHIP MANAGER
Jubilant Motor works Pvt Ltd
01.2020 - 09.2022
CUSTOMER RELATIONSHIP MANAGER
Karnataka Agencies Mahindra Car Dealership
10.2019 - 12.2020
SOFTWARE COMPETANT
10.2019 - 12.2020
CUSTOMER ACCOUNT MANAGER
Peninsular Honda, Honda Cars Dealership
05.2016 - 01.2019
KEY ACCOUNT MANAGER
THRIVENI
DIPLOMA IN COMPUTER SCIENCE AND ENGINEERING -
Women's Polytechnic College
PRE-UNIVERSITY COLLEGE (P.U.C) -
Vijaya College
SECONDARY SCHOOL LEAVING CERTIFICATE (S.S.L.C) -
St. Joseph School
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