THU TA NYI
McCordsville,IN
Summary
Quality-focused operations leader with hands-on experience in Next Gen E-Commerce Fulfillment, specializing in exception management, inventory accuracy, defect reduction, and root cause analysis (RCA). Proven ability to lead associates, stabilize workflows impacted by automation fallouts, and drive KPI improvements across Remedy/Claims/QA functions. Strong command of WMS, claims processing, performance coaching, and cross-functional problem solving.
Offering reliability and strong work ethic, eager to learn and grow in warehouse setting. Contributes ability to quickly grasp new processes and utilize organizational skills to maintain inventory accuracy. Ready to use and develop time management and teamwork skills in QA Leadership role.
Overview
7
7
years of professional experience
Work History
Remedy Team Lead
Walmart Next Gen E-Commerce Fulfillment Center
McCordsville, IN
03.2023 - Current
- Lead daily operations within the Remedy / Resolution / QA exception area handling automation fallouts
- Oversee structured disposition of damaged, defective, mis-picked, and system-exception items
- Perform root cause analysis (RCA) on recurring defects, misroutes, and inventory mismatches
- Identify systemic process failures contributing to defect rates and shrink
- Research and resolve inventory discrepancies, adjustment requests, and claims cases
- Execute precise WMS reconciliation and documentation
- Monitor KPIs including defect trends, backlog volume, resolution cycle time, and adjustment accuracy
- Coach associates on quality standards, exception handling, WMS usage, and productivity expectations
- Partner with ICQA, Inbound, Outbound, Shipping, and Maintenance to resolve operational barriers
- Enforce adherence to Walmart operational procedures and safety protocols
- Developed detailed plans based on broad guidance and direction.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Store Associate
Walmart Store 4650
Beech Grove, IN
03.2022 - 04.2023
- Delivered customer-centric service across departments
- Supported stocking accuracy and inventory recovery
- Assisted peer onboarding and operational support
Picking Associate
Walmart IND1 Fulfillment Center
Plainfield, IN
02.2022 - 03.2022
- Maintained high picking accuracy in fast-paced fulfillment environment
- Consistently met productivity benchmarks
- Supported order flow stability
Sushi Chef Supervisor
Zenshi Food Chain
Palo Alto, CA
07.2019 - 01.2021
- Supervised team operations in high-volume setting
- Maintained quality control, food safety, and inventory discipline
- Coordinated workflow and staff training
Education
High School Diploma -
Kan Zhun Ahin Private High School
Myeik, Myanmart03.2014
Skills
- Warehouse Management Systems (WMS)
- Quality / Defect Tracking
- Inventory Adjustment & Reconciliation
- Claims / Exceptions Processing
- Microsoft Excel
- Operational Reporting & Documentation
LANGUAGES
English — Fluent
Burmese — Fluent
CORE COMPETENCIES
- Quality Assurance & Defect Prevention
- Root Cause Analysis (RCA) / Corrective Actions
- Exception / Remedy / Claims Resolution
- Inventory Accuracy & Reconciliation
- KPI Monitoring & Performance Improvement
- Process Standardization / SOP Development
- Shrink Reduction Strategies
- Associate Leadership & Coaching
- Cross-Functional Operations Collaboration
- Safety & Compliance Enforcement
- Warehouse Management Systems (WMS)
Timeline
Remedy Team Lead
Walmart Next Gen E-Commerce Fulfillment Center
03.2023 - Current
Store Associate
Walmart Store 4650
03.2022 - 04.2023
Picking Associate
Walmart IND1 Fulfillment Center
02.2022 - 03.2022
Sushi Chef Supervisor
Zenshi Food Chain
07.2019 - 01.2021
High School Diploma -
Kan Zhun Ahin Private High School