Thulasimani A
Housekeeping Manager
Chennai
Summary
Having 13 years of successful experience in housekeeping management well. Versed in maintaining high standards of excellence in the daily housekeeping operation. Having a proven ability’s to create a pleasant safe welcoming and clean environment for guests & our associates. Punctual flexible and with an eye for details and an ability and ensure a professional effective housekeeping service.
Overview
14
14
years of professional experience
3
3
Languages
Work History
Housekeeping Manager
Zone by the Park Hotel (Apeejay Surrendra Park Hotels)
03.2023 - Current
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Developed comprehensive standard operating procedures to guide the housekeeping team in delivering consistent service quality.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assisted in budget creation for the Housekeeping Department, ensuring accurate forecasting of expenses related to staffing, supplies, equipment, and other costs.
- Managed team productivity and workflow to exceed quality standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Evaluated employee performance and developed improvement plans.
- Communicated repair needs to maintenance staff.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
- Enhanced guest satisfaction by maintaining a high standard of cleanliness and orderliness in all hotel areas.
- Developed a strong network within the housekeeping community to stay informed about best practices and industry trends for continuous improvement in department operations.
- Promoted a culture of teamwork within the housekeeping department by fostering open communication channels among employees at all levels.
- Established strong relationships with vendors to negotiate favorable pricing on linens, amenities, and cleaning products.
- Streamlined housekeeping operations by implementing efficient scheduling and task allocation systems.
- Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
Housekeeping Executive
Green Park Hotel and Resort
06.2018 - 05.2023
- 03 year, 10 month
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Optimized operational efficiency by redesigning processes, systems, and workspaces for increased productivity.
- Implemented cost-saving measures through reevaluation of supply chain management practices.
- Assessed and analyzed departmental budgets to find ways to minimize expenses and optimize profits.
- Elevated customer service standards by introducing new training programs for front-line staff.
- Boosted team morale and productivity through implementation of comprehensive employee development program.
Guest Service Supervisor (Housekeeping)
Ramada by Wyndham Chennai Egmore
04.2017 - 05.2018
- 01 year, 01 month
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Monitored team performance to confirm customer service standards were consistently met.
- Streamlined operational processes to maximize efficiency and customer satisfaction.
- Trained junior team members in customer service strategies and property policies.
- Led weekly staff meetings to maintain continuity of service and quality standards.
- Created and delivered effective training materials and courses.
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Provided comprehensive training to new hires on company policies, procedures, and customer service expectations.
Team Leader (Housekeeping)
The Residency Hotel Chennai
12.2014 - 04.2017
- 02 year, 03 month
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Implemented comprehensive reporting system to track team performance and identify areas for improvement.
Guest Service Supervisor (Housekeeping)
Radisson Blu Hotel Chennai City Centre
03.2014 - 12.2014
- 10 month
- Managed front desk operations, ensuring smooth communication between departments and seamless guest experiences.
- Created and delivered effective training materials and courses.
- Provided comprehensive training to new hires on company policies, procedures, and customer service expectations.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Boosted guest loyalty with tailored promotions and rewards programs.
- Implemented guest satisfaction survey, utilizing results to identify areas for improvement.
Guest Service Associate/linen Room Attendant (Housekeeping)
Radisson Blu Hotel Chennai City Centre
04.2012 - 02.2014
- 02 year, 02 month
- Handled phone inquiries professionally, contributing to increased bookings and repeat customers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
- Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
- Contributed positively towards achieving team targets by cross-selling additional amenities during interactions with guests.
- Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
- Managed front desk operations, ensuring a smooth and pleasant guest experience.
- Maintained a clean and welcoming lobby area to create a positive first impression for guests.
Education
High School Diploma -
Bharat Sevak Samaj ( Customer Management )
Trivandrum (2009-2010) 04.2001 -
BBA - Bachelor Of Business Administration
Kmg College of Art An Science
Gudiyattam, Vellore (2006-2009)Higher Secondary School (XII)
Government Higher Secondary School
Pernambut (2004-2006)Secondary School Certificate (x)
Government Higher Secondary School
Pernambut (2002-2003) 04.2001 -
Skills
Strong computer skills especially Microsoft word,excel,power points
Hotel operating software systems ( Opera &, IDS, Win Hms)
DECLARATION
I hereby declare that the information mentioned above is true to best Of my knowledge and belief.
Timeline
Housekeeping Manager
Zone by the Park Hotel (Apeejay Surrendra Park Hotels)
03.2023 - Current
Housekeeping Executive
Green Park Hotel and Resort
06.2018 - 05.2023
Guest Service Supervisor (Housekeeping)
Ramada by Wyndham Chennai Egmore
04.2017 - 05.2018
Team Leader (Housekeeping)
The Residency Hotel Chennai
12.2014 - 04.2017
Guest Service Supervisor (Housekeeping)
Radisson Blu Hotel Chennai City Centre
03.2014 - 12.2014
Guest Service Associate/linen Room Attendant (Housekeeping)
Radisson Blu Hotel Chennai City Centre
04.2012 - 02.2014
High School Diploma -
Bharat Sevak Samaj ( Customer Management )
04.2001 -
Secondary School Certificate (x)
Government Higher Secondary School
04.2001 -
BBA - Bachelor Of Business Administration
Kmg College of Art An Science
Higher Secondary School (XII)
Government Higher Secondary School