Thushar Antony
Bangaluru
Summary
Results-driven Senior Account Executive known for productivity and efficient task completion. Possess specialized skills in client relationship management, strategic sales planning, and market analysis. Excel in negotiation, communication, and time management, ensuring success in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Senior Account Executive
Marketstar (LinkedIn LOB)
Bangaluru
12.2023 - Current
- Overhauled 600 accounts in the UK market and the Indian market over five quarters, bringing in a total revenue of $1.6 Million+ and exceeding the revenue projection in each quarter cycle by 4% to 10%.
- Organized virtual engagements with C-level executives from top-tier accounts via calls, emails, and messages, collaborating to understand business pain points, uncover requirements, and deliver tailored solutions that aligned with their strategic needs—ultimately influencing buy-in and driving a 10% increase in product adoption.
- Researched and devised result-oriented strategies that aligned with their business requirements, Conducting biweekly performance reviews and optimized campaign setup, resulting in a 50% increase in results above the expected threshold.
- Identified business pain points, delivered product demonstrations, and led negotiations to successfully close high-value deals, with a client satisfaction rate of 4.2 out of 5.
- Created detailed reports on account performance and revenue forecasts on a bimonthly schedule to identify possible churned accounts.
Operations Analyst
First Advantage
Bengaluru
05.2022 - 09.2023
- Analyzed applicant background reports for accuracy and compliance, and managed dispute processes for re-verification of flagged information.
- Compiled detailed summaries and outlined verification procedures to ensure clarity and transparency for internal stakeholders.
- Achieved a 4.6/5 customer satisfaction score through consistent, high-quality service and communication.
- Resolved 92% of escalated cases, demonstrating efficiency and problem-solving expertise.
- Trained and supported new employee batches, contributing to faster onboarding and improved team performance.
Customer Support Representative
HGS Global solutions - Accenture Solution (Virgin Media LOB)
Bengaluru
05.2019 - 04.2022
- Proactively upsold and cross-sold products by identifying customer needs and recommending value-driven service enhancements.
- Delivered clear, customer-focused explanations of billing statements and service benefits to ensure transparency and increase customer understanding.
- Maintained a high level of service excellence by resolving technical issues efficiently while promoting long-term service value and loyalty.
Marketing and Public Relations Administrator
Planners Group
Changanacerry
12.2016 - 01.2018
- Delivered clear insights and strategic overviews of the organization’s objectives to investors and clients, ensuring alignment and transparency.
- Managed inquiries and concerns with professionalism, while assuring the effectiveness and credibility of organizational programs.
- Organized and executed college outreach events to promote and administer Autodesk certification programs, engaging both students and academic leadership.
Education
Bachelor of Arts - Journalism
St Berchmans College Changanacherry
Kerala01-2016
High School Diploma -
Zakhir Hussain Memorial B.V.V Changanacherry
01-2013
Skills
- Account management
- Client relationship management
- Negotiation skills
- Negotiation strategies
- Data analysis
- Market research
- Strategic planning
- Sales expertise
Languages
Malayalam
First Language
English
Advanced (C1)
C1
tamil
Beginner
A1
Hindi
Beginner
A1
Kannada
Beginner
A1
Activities
- Gaming
- Sports (Football and Batminton)
- Writing
Timeline
Senior Account Executive
Marketstar (LinkedIn LOB)
12.2023 - Current
Operations Analyst
First Advantage
05.2022 - 09.2023
Customer Support Representative
HGS Global solutions - Accenture Solution (Virgin Media LOB)
05.2019 - 04.2022
Marketing and Public Relations Administrator
Planners Group
12.2016 - 01.2018
Bachelor of Arts - Journalism
St Berchmans College Changanacherry
High School Diploma -
Zakhir Hussain Memorial B.V.V Changanacherry