Thyagaraju B

• Monitored and maintained network and software components according to established guidelines and best practices.
• Supported global network users with connectivity, VPN, and access issues.
• Delivered tier-3 support for co-location, customer backup networks, and ISP services.
• Troubleshot routers, layer 2 and 3 switches, and network firewalls.

· Perform troubleshooting and defect analysis of LAN/WAN/VPN Issues.

· Log, track and take ownership of network/connectivity issues and resolve issues to ensure smooth operations

· Working knowledge of common network monitoring tools and network analyzers.

· Coordinate with vendor TAC to identify the root cause and also assist the NPCI Team to implement the proposed fixes.

· Monitor and ensure network device connectivity across DC and Networks as per the pre-defined SLA.

· A thorough understanding of the OSI network model, TCP/IP Network.

· A practical level of experience implementing and administrating TCP/IP-based networks.

• Scheduled infrastructure upgrades and software update rollouts around high traffic times to maintain network availability.
• Closed first-time tickets quickly and met resolution volume requirements.
• Collaborated with other network engineers to configure and maintain network monitoring and load balancing.
• Kept detailed documentation on each support ticket and added lessons learned to knowledge base.
• Established positive working relationships with users to quickly resolve problems.
• Installed fiber, ethernet, and console cabling in climate-controlled NOC.
• Coordinated with technical support, service provisioning and sales teams to deliver network services at or above SLA requirements.

• Installed, modified, and repaired software and hardware to resolve technical issues.
• Wrote and updated detailed technical documentation for software applications.
• Studied client requirements, implementing software solutions that fit with expectations.
• Performed tests of functionality, security, and performance of different workstations and devices.
• Implemented and maintained software solutions according to customer requirements.
• Managed program errors with analytical approach focused on troubleshooting, diagnosing and resolving each problem.
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

• Communicated technical development stages and support to stakeholders.
• Resolved product design, acquisition and launch concerns to achieve customer's targeted business goals.
• Addressed technical issues and guided end users through resolution.
• Worked with customers for needs analysis and to determine vendor costs.
• Improved application performance through optimization of flow processes.
• Supported software integration and implemented maintenance enhancements.

• Removed malware, ransomware, and other threats from laptops and desktop systems.
• Configured hardware, devices, and software to set up work stations for employees.
• Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
• Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
• Monitored systems in operation and quickly troubleshot errors.
• Documented support interactions for future reference.
• Explained technical information in clear terms to promote better understanding for non-technical users.
• Designed Sharepoint master page and page layouts.
• Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions
• Patched software and installed new versions to eliminate security problems and protect data
• Monitored systems in operation and quickly troubleshot errors
• Collaborated with outside departments to implement system-wide improvements
• Implemented technical solutions to solve customer issues and increase satisfaction.