Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Tiana

Tiana

New Delhi

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

8
8
years of professional experience

Work History

Senior Quality Associate

Gamezop
07.2022 - Current
  • Conduct regular audits to ensure compliance with quality standards and regulations
  • Develop and implement structured processes to optimize efficiency and effectiveness
  • Collaborate with cross-functional teams to identify areas for improvement in processes and workflows
  • Analyze data and metrics to identify trends and areas of concern, and propose corrective actions
  • Create and maintain documentation of quality procedures and standards
  • Train staff on quality procedures and best practices
  • Participate in continuous improvement initiatives to enhance overall quality performance
  • Monitor and track quality performance metrics to ensure objectives are met
  • Investigate and resolve customer complaints or quality issues
  • Implement corrective and preventive actions to address non-conformities and prevent recurrence
  • Assist in the preparation for internal and external audits, and ensure compliance with audit requirements
  • Collaborate with stakeholders to develop and implement strategies for quality improvement
  • Foster a culture of quality and continuous improvement within the organization

Sr. Executive - Client Relation & Front Desk

Advanced Hair Studio
05.2021 - 07.2022
  • Handle telephonic, online and walk in inquiries and assist the clients with their queries as per the set protocols
  • Educate the client on AHS as a brand and collect required information from the client to book an appointment
  • Convert all inquiries into consultation appointment and make sure no lead goes wasted
  • Complete daily follow up from CRM: must make required number of follow up calls and book appointments
  • Achieve the Studio consultation target on a monthly basis by closely working with Studio Manager
  • Manage / Coordinate with fellow team members for calls on a daily basis and ensure the consultation target is met with collective and equal efforts each month
  • Coordinate with Studio Manager and Consultant to assign consultations
  • Issuance of payment receipt and invoice generation
  • Handle cash on a daily basis with accurate coordination with Accounts
  • Prepare and send reports as per the requirement defined
  • Actively participate in various events/ outdoor activities to increase the consultations/revenue of the studio as and when required
  • Build relationships with key employees among customers
  • Schedule appointments with customers to ensure their satisfaction.
  • Act as point of contact for complaints and escalate issues as appropriate
  • Set sales and revenue targets and work diligently to meet them

Education Counselor

Vidya Mandir Classes
02.2021 - 05.2021
  • Counsel students regarding educational issues such as course and programme selection, class scheduling, school adjustment, truancy, study habits and career planning
  • Observe and evaluate students' performance, behavior, social development and physical health
  • Communicate with faculty members to discuss individual students needs and progress
  • Conduct counselling programs that inculcates the students in question
  • Works with the Sales Manager and team to develop and execute programs to drive pipeline & close deals
  • The key objectives are to develop deep customer knowledge and influence through forging executive relationships
  • Identifies prospects and develops sales strategies to secure new business
  • This may include sales calls, collecting and compiling academic result analysis, direct mail, and follow up activity within that approach

Executive Secretary to MD

Aimil Pharmaceuticals (I) Ltd.
10.2019 - 02.2020
  • Developed team communication and information for Type meetings
  • Act as the point of contact among managers, executives and employees
  • Manage information flow in a timely and accurate manner
  • Managing director's calendar and set up meetings
  • Make travel and accommodation arrangements
  • Format information for internal and external communication - emails, presentations, reports
  • Take minutes during meetings
  • Organize and maintain the office filing system
  • Maintained excellent attendance record, consistently arriving to work on time
  • Tracked all hours and expenses to keep project on task and within budgetary parameters
  • Kept projects on schedule by managing deadlines and adjusting workflows as needed
  • Collaborated with leadership in creating weekly bulletins, which were sent to all employees

Cabin Crew

Indigo Airlines
11.2016 - 09.2018
  • Conducted complete and accurate audits of aircraft following by cleaning and sanitization procedures
  • Followed company regulations and rules to promote safe environment for travelers and employees
  • Stocked cabin with all necessary supplies including safety guides, airsick bags and cleaning products after every Flight
  • Cross-trained shift staff in various tasks by rotating assignments on frequent basis
  • Drove passenger satisfaction by answering questions and providing solutions to issues arising during Flights promptly
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff
  • Served beverages and food items from the refreshment and provided information about in-Flight offerings to passengers
  • Reassured and comforted passengers during turbulent flights and unavoidable delays
  • Operated in compliance with the airline and federal aviation regulations for complete compliance with safety and security procedures

Education

PGCM - Business Analytics (Pursuing)

MIT Pune

Secondary School Certificate -

Maxfort School
01-2016

Secondary School Certificate -

Bal Bharati Public School
01-2014

Skills

  • Customer Support
  • Client communication
  • CRM
  • Stock Management
  • Filling and data archiving
  • Staff Management
  • Project Management
  • Report Writing
  • MS-Office
  • Corrective Action Planning

Personal Information

Date of Birth: 01/31/98

Timeline

Senior Quality Associate

Gamezop
07.2022 - Current

Sr. Executive - Client Relation & Front Desk

Advanced Hair Studio
05.2021 - 07.2022

Education Counselor

Vidya Mandir Classes
02.2021 - 05.2021

Executive Secretary to MD

Aimil Pharmaceuticals (I) Ltd.
10.2019 - 02.2020

Cabin Crew

Indigo Airlines
11.2016 - 09.2018

PGCM - Business Analytics (Pursuing)

MIT Pune

Secondary School Certificate -

Maxfort School

Secondary School Certificate -

Bal Bharati Public School

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Tiana