Tiana Turner
Hobart
Summary
Skilled Shift Manager with strong experience in overseeing operations, leading teams, and ensuring customer satisfaction. Proven abilities in staff training, scheduling, and inventory management. Demonstrated success in enhancing productivity and streamlining processes for efficiency. Committed to maintaining high quality standards and implementing company policies effectively.
Hardworking machine operator well-versed in keeping components running at peak levels to produce high-quality products. Comfortable working alone or with team members to identify and resolve defects. Expert approach to tackling maintenance and inspection tasks.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Shift Manager
Burger King
Gary
08.2025 - Current
- Supervised daily operations and ensured compliance with company standards.
- Trained and mentored team members on customer service best practices.
- Managed inventory levels and placed orders for necessary supplies.
- Coordinated shift schedules to optimize staff coverage and efficiency.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Monitored food preparation processes to ensure quality and consistency.
- Managed daily cash intake by counting out registers and tabulating profits.
- Inspected work areas regularly for cleanliness and organization standards.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Enforced health and safety regulations within the restaurant environment.
Machine Operator
Albanese Confectionery Group
Hobart
03.2025 - Current
- Operated production machinery for chocolate and candy manufacturing processes.
- Monitored equipment performance and reported issues to maintenance team.
- Maintained cleanliness and organization of work area per safety standards.
- Collaborated with team to ensure timely product flow on production line.
- Adjusted machine settings for different production runs as needed.
- Conducted quality checks on finished products to meet company standards.
- Prepared machine for production processes by equipping with required tools and parts.
- Record production information such as quantities produced and materials used on daily logs.
Eligibility Specialist
Maximus
Crown Point
06.2023 - 02.2025
- Conduct in-depth interviews with clients to gather necessary information and documentation for eligibility verification
- Develop and maintain accurate client records and documentation in compliance with program guidelines and regulations
- Collaborate with internal teams and external agencies to resolve eligibility issues and ensure timely service delivery
- Provide guidance and support to clients in navigating the eligibility determination process and accessing available resources
- Review and evaluate client applications to determine eligibility for various government assistance programs
Team Lead/Plant Assembly Worker
Lear Corporation
Hammond
07.2018 - 07.2023
- Supervised a team of 12 assembly workers in a fast-paced plant environment, ensuring production goals were consistently met
- Trained new hires on assembly processes, safety protocols, and quality standards to maintain high productivity levels
- Conducted regular checks on equipment and machinery to ensure they were in proper working order, reducing downtime and delays
- Facilitated team meetings to communicate updates, address issues, and promote a positive and supportive work culture
- Efficiently assembled products according to production schedules and quality standards
- Operated machinery and tools safely to complete tasks in a timely manner
- Inspected finished products for defects and ensured they met company specifications
- Collaborated with team members to maintain a smooth flow of production on the assembly line
- Followed all safety protocols and procedures to promote a safe work environment
- Safely operated forklift equipment to transport and stack materials in warehouse setting
Certified Nursing Assistant
St.Anthony
Crown Point
04.2014 - 07.2018
- Assisted in daily activities such as feeding, bathing, and grooming for elderly residents in a long-term care facility
- Monitored and recorded patients' vitals, symptoms, and behavior to report any changes to the nursing staff
- Provided emotional support and companionship to patients, enhancing their overall well-being and quality of life
- Helped maintain a clean and safe environment for patients, including assisting with mobility and ensuring proper infection control procedures
- Collaborated with healthcare professionals to develop and implement individualized care plans for patients, promoting their health and recovery
Education
High School Diploma/GED - Economics
Gary Area Career Center
Gary, IN 03.2011 - 06.2011
Skills
- Knowledge of programs
- Confidentiality
- Attention to details
- Effective communication
- Computer Literacy
- Data Analysis
- Ability to lift up to 50lbs
- Load/unload Machines
- Set Up and operate machines
- Troubleshooting
- Minor Maintenance Work
- Operate heavy equipment
- Inspect product quality
- Power/special assembly tools
- Simple hand tools
- Forklift
- Team lead role
- Patient Care
- Knowledge of Medical Terminology
- CPR
- Positioning, Transferring and moving Patients
- Recording Vital Signs and Measurements
- Proper Hygiene
- PPE
- Hoyer Lift
- Sit to Stand
- Gait Belt
- Staff supervision
- Customer service
- Inventory management
- Cash handling
- Quality assurance
- Verbal and written communication
Certification
Basic Life Support (CPR), 08/01/23, American Red Cross
Personal Information
Title: Eligibility Specialist
Timeline
Shift Manager
Burger King
08.2025 - Current
Machine Operator
Albanese Confectionery Group
03.2025 - Current
Eligibility Specialist
Maximus
06.2023 - 02.2025
Team Lead/Plant Assembly Worker
Lear Corporation
07.2018 - 07.2023
Certified Nursing Assistant
St.Anthony
04.2014 - 07.2018
High School Diploma/GED - Economics
Gary Area Career Center
03.2011 - 06.2011