Tianna Mikula
Hobart
Summary
Results-driven Operations Manager with expertise in fostering continuous improvement, team leadership, and customer service. Proven success in staff training and inventory control, leading to enhanced operational efficiency.
Overview
20
20
years of professional experience
Work History
Operations Manager
Culligan Pure Waters, LLC
Merrillville, IN
06.2021 - Current
- Coordinated training programs for new staff, improving onboarding effectiveness and team productivity.
- Fostered a culture of continuous improvement by encouraging employee feedback and participation in initiatives.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Paraprofessional
School City of Hobart
Hobart, IN
08.2016 - 06.2021
- Supported classroom management and instructional activities under teacher supervision.
- Assisted students with special needs, promoting individualized learning strategies.
- Implemented behavioral interventions to enhance student engagement and focus.
- Collaborated with educators to develop tailored lesson plans for diverse learners.
- Monitored student progress, providing feedback to teachers on academic performance.
- Facilitated small group sessions, reinforcing curriculum concepts and skills mastery.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
Marketing Coordinator
Ameristar Casino Hotel East Chicago
East Chicago, IN
02.2006 - 08.2008
- Developed and executed marketing campaigns to enhance brand visibility and drive customer engagement.
- Coordinated promotional events, ensuring alignment with overall marketing strategy and budget constraints.
- Oversaw vendor relationships, negotiating contracts to optimize service delivery and cost-effectiveness.
- Collaborated with external agencies on advertising campaigns, ensuring alignment with overall marketing objectives.
- Maintained detailed financial records for products and monetary gifts provided to clients.
- Worked with Indiana Gaming Commission to submit project proposals and gain state approval.
Education
High School Diploma -
Andrean High School
Merrillville, INSkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Staff training
- Inventory control
Timeline
Operations Manager
Culligan Pure Waters, LLC
06.2021 - Current
Paraprofessional
School City of Hobart
08.2016 - 06.2021
Marketing Coordinator
Ameristar Casino Hotel East Chicago
02.2006 - 08.2008
High School Diploma -
Andrean High School