Tianna Wright
Gary
Summary
Dedicated patient care associate with 10+ years of experience in efficient healthcare delivery and patient support. Proven success in enhancing patient satisfaction and operational workflows by reducing patient wait times through efficiency initiatives.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Healthcare Billing Customer Service Rep
Rayus Radiolody-CDI Management
02.2024 - 10.2025
- Developed training on the proper handling of customer inquiries.
- Handled customer inquiries, answered questions, and resolved problems in a timely manner.
- Verify patient contact information and update any changes.
- Take payments and set up payment arrangements.
- Send and receive emails. Upload patient miscellaneous documents (attorney paperwork, copy of patient paperwork). Post adjustments, move money.
- Upload patient miscellaneous documents (attorney paperwork, copy of patient paperwork).
- Post Adjustments
- Move Money.
Engagement Specialist
WellBe Senior Medical
06.2023 - 01.2024
- Outbound calls- Communicate the WellBe Model and attempt to schedule initial in-home visits with nurse practitioners. Utilize insurance verifications, follow call scripts and be adept at framing conversations tailored for the individual you are speaking to, answer questions, clarify information, and provide solutions for potential patient concerns.
Front Office Assistant/ Data Entry
Acm Care
10.2021 - 05.2023
- Greet visitors and handle their inquiries or direct them to the appropriate person according to their needs. Organized files, developed spreadsheets, insurance verification, faxed reports, and scanned documents to improve organizational workflow. Created, Maintained, and Entered Information into system databases.
Education
High School Diploma - Business Administration
Percy L Julian High School
Chicago, IL06-2012
Skills
- Customer Service
- Team Leadership
- Data Entry
- Typing
- Time management
- Communication skills
- Customer inquiries resolution
- Payment processing
Certification
Certified Phlebotomist
Timeline
Healthcare Billing Customer Service Rep
Rayus Radiolody-CDI Management
02.2024 - 10.2025
Engagement Specialist
WellBe Senior Medical
06.2023 - 01.2024
Front Office Assistant/ Data Entry
Acm Care
10.2021 - 05.2023
High School Diploma - Business Administration
Percy L Julian High School