Dynamic professional with a strong background in customer service and teamwork. I have excellent communication and problem-solving skills, and I thrive in fast-paced environments, ensuring customer satisfaction and fostering positive relationships. Committed to continual improvement and detail-oriented, I adapt quickly to new challenges.
Overview
8
8
years of professional experience
Work History
Homemaker
Stay at Home Parent
09.2020 - Current
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Demonstrated respect, friendliness and willingness to help wherever needed.
Airplane Cater
Gate Gourmet International
08.2019 - 09.2020
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Passionate about learning and committed to continual improvement.
Worked flexible hours across night, weekend, and holiday shifts.
Organized and detail-oriented with a strong work ethic.
Paid attention to detail while completing assignments.
Correctional Officer
Madison Correctional Facility
07.2018 - 06.2019
Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
Searched cells of inmates to identify and confiscate contraband and other prohibited items.
Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
Conducted routine and emergency head counts.
Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
Server
Texas Roadhouse Restaurant
05.2017 - 06.2018
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cultivated warm relationships with regular customers.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Bussed and reset tables to keep dining room and work areas clean.
Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.