Tiasha Sarkar

Project: Wesfermars Health

• Trained in HR operations, with exposure to SAP SuccessFactors (Employee Central, LMS).
• Involved in backend processes related to employee lifecycle, and HR data accuracy.
• Building a strong understanding of HR workflows and inter-team collaboration.

Project: SPARC

• Led project coordination activities, ensuring timely and efficient execution of key deliverables.
• Identified and implemented process improvements that enhanced team performance and client satisfaction.
• Collaborated with internal stakeholders and cross-functional teams to support high-quality project outcomes.
• Worked extensively with Salesforce CRM to manage client-related data and communication.

• Provided prompt and effective customer support, achieving consistently high satisfaction ratings.
• Handled large volumes of customer calls and emails, demonstrating patience and problem-solving skills.
• Assisted in onboarding and training of new team members, enhancing overall team performance.

• Delivered first-line support for a variety of customer queries and technical issues.
• Utilized CRM tools to manage and document customer interactions accurately.
• Regularly exceeded key performance indicators, receiving positive feedback for service quality.