Tierra Meeks
Merrillville
Summary
Experienced and dedicated professional with a proven track record of fostering strong customer relationships. Exceptional interpersonal skills, coupled with a genuine passion for delivering outstanding service. Adept at actively listening to customer needs, addressing concerns, and providing tailored solutions to ensure satisfaction and loyalty. Committed to enhancing the customer experience and driving positive outcomes for both clients and the organization.
Overview
16
16
years of professional experience
Work History
Rideshare Driver - Independent Contractor
Lyft Driver
04.2021 - Current
- I provide reliable transportation services that ensure passengers' safe and comfortable experience
- Meet scheduling demands and maintain high customer satisfaction through excellent communication and safe driving practices.
Host and Guest Attendant
Kingsberry Waffle House
08.2008 - 03.2019
- Greeted guests with a warm, friendly smile and assisted with requests
- Provided excellent customer service to all patrons while ensuring their comfort
- Assisted in resolving guest complaints promptly
- Responded to phones promptly with a professional attitude while taking accurate orders
- Welcomed guests, provided answers to questions, and anticipated customer service needs
- Delivered exceptional service to every customer through active engagement, effective listening, and well-developed interpersonal skills
- Built and maintained productive relationships with customers, employer, and coworkers
- Spoke with patrons to converse, answer questions, or respond to complaints.
Administrative Assistant
ABC Job Corps
07.2015 - 01.2017
- Managed calls, set up orientations for all students interested in the program, and answered any questions parents and students had about the program
- Provided administrative support to the executive team, including scheduling meetings and managing calendars
- Organized and maintained filing systems for physical and electronic documents, ensuring the accuracy and confidentiality of records
- Professionally greeted visitors, responding to inquiries and directing them to appropriate staff
- Composed letters, memos, reports, emails, presentations, and other written correspondence as required by management staff
- Managed incoming calls while providing information or transferring callers to appropriate staff
- Maintained office supplies inventory by checking stock to determine inventory level, anticipating needed supplies, and placing and expediting orders for supplies
- Coordinated mailings, including sorting mail and preparing packages for shipping via courier service or postal service
- Entered data into spreadsheets using Microsoft Excel or other similar programs
- Conducted research online utilizing search engines such as Google or Yahoo! Handled confidential documents in an organized fashion according to established protocol.
Administrative Assistant
Equity Property Management LLC
09.2013 - 03.2014
- Handled the multi-line phone system and directed all calls to the correct staff
- The first person to interact with all residents (future and present) and visitors, performed general clerical duties such as filing and faxing, assisted leasing agents and manager with daily duties, and logged into the Skyline system to complete Maintenance
- Requested and assisted leasing agent with creating and updating leases for current and future residents
- Professionally greeted visitors, responding to inquiries and directing them to the appropriate staff
- Sorted and distributed incoming faxes, letters, and emails for office distribution
- Replied to customer issues to provide immediate resolution and improve retention.
Education
Bachelor's degree - Psychology
Indiana Wesleyan University
Marion, IN03.2024
Skills
- Microsoft Office Scheduling
- Customer Relations Training
- Guest Relations Management
- Appointment Scheduling
- Multi-Line Phone System
- Workflow Optimization
- Communications
- Clerical Support
- Employee Relations
- Office Administration
- Customer service
- Passenger transportation
- Communication and Interpersonal Skills
Volunteer Work
- Camera Operator at Family Christian Center
- Driver for Meals on Wheels
- Activities Director Assistant at Great Lakes Rehab and Nursing Facility
- Teacher's Aide in Children's Ministry at Family Christian Center
- Helper at Operation Care Food Pantry
Timeline
Rideshare Driver - Independent Contractor
Lyft Driver
04.2021 - Current
Administrative Assistant
ABC Job Corps
07.2015 - 01.2017
Administrative Assistant
Equity Property Management LLC
09.2013 - 03.2014
Host and Guest Attendant
Kingsberry Waffle House
08.2008 - 03.2019
Bachelor's degree - Psychology
Indiana Wesleyan University
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