Tiffani Hartsell
South Bend
Summary
Experienced in fast-paced environments, and committed to improving customer satisfaction. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
16
16
years of professional experience
Work History
Cash Application Rep
Beacon Health System
South Bend
05.2024 - 07.2025
- Processed cash applications for patient accounts accurately and efficiently.
- Reviewed and applied customer payments to accounts using Lockbox, ACH, checks and wire transfers.
- Maintained accurate records of cash receipts and applications on a daily basis.
AP/AR Clerk
ABI Attachments
Mishawaka
07.2022 - 04.2024
- Managed accounts receivable by tracking invoices and ensuring timely payments.
- Reconciled bank statements on a monthly basis to ensure accuracy of account balances.
- Resolved invoice discrepancies with customers in a timely manner.
Customer Support Administrator
ABI Attachments
Mishawaka
04.2021 - 07.2022
- Monitored incoming emails, chat messages, and other communication channels to ensure timely response to inquiries.
- Updated customer records in the database for accurate tracking.
- Developed training materials for new support staff on company procedures.
Customer Service Representative
Lincoln Financial Group
Fort Wayne
11.2019 - 04.2021
- Provided exceptional customer service to ensure customer satisfaction.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Documented customer interactions in the CRM system efficiently.
Nutritional Services Host
Parkview Regional Medical Center
Fort Wayne
02.2018 - 10.2019
- Provided excellent customer service by anticipating customer needs.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Balanced cash drawers at the end of each shift.
Server
Casa, Black Canyon, Olive Garden, Pizza King
Fort Wayne
01.2010 - 05.2018
- Provided exceptional customer service in fast-paced dining environment.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Assisted in training new servers.
Education
Some College (No Degree) - BGS, Minors in History & Religious Studies
Indiana University, South Bend
South Bend, INSkills
- Customer service
- Computer proficiency
- Payment research
- Attention to detail
- Problem-solving
- Proactive and Self-motivated
Timeline
Cash Application Rep
Beacon Health System
05.2024 - 07.2025
AP/AR Clerk
ABI Attachments
07.2022 - 04.2024
Customer Support Administrator
ABI Attachments
04.2021 - 07.2022
Customer Service Representative
Lincoln Financial Group
11.2019 - 04.2021
Nutritional Services Host
Parkview Regional Medical Center
02.2018 - 10.2019
Server
Casa, Black Canyon, Olive Garden, Pizza King
01.2010 - 05.2018
Some College (No Degree) - BGS, Minors in History & Religious Studies
Indiana University, South Bend
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