Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffani Hartsell

South Bend

Summary

Experienced in fast-paced environments, and committed to improving customer satisfaction. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

16
16
years of professional experience

Work History

Cash Application Rep

Beacon Health System
South Bend
05.2024 - 07.2025
  • Processed cash applications for patient accounts accurately and efficiently.
  • Reviewed and applied customer payments to accounts using Lockbox, ACH, checks and wire transfers.
  • Maintained accurate records of cash receipts and applications on a daily basis.

AP/AR Clerk

ABI Attachments
Mishawaka
07.2022 - 04.2024
  • Managed accounts receivable by tracking invoices and ensuring timely payments.
  • Reconciled bank statements on a monthly basis to ensure accuracy of account balances.
  • Resolved invoice discrepancies with customers in a timely manner.

Customer Support Administrator

ABI Attachments
Mishawaka
04.2021 - 07.2022
  • Monitored incoming emails, chat messages, and other communication channels to ensure timely response to inquiries.
  • Updated customer records in the database for accurate tracking.
  • Developed training materials for new support staff on company procedures.

Customer Service Representative

Lincoln Financial Group
Fort Wayne
11.2019 - 04.2021
  • Provided exceptional customer service to ensure customer satisfaction.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Documented customer interactions in the CRM system efficiently.

Nutritional Services Host

Parkview Regional Medical Center
Fort Wayne
02.2018 - 10.2019
  • Provided excellent customer service by anticipating customer needs.
  • Resolved customer service and food-related issues to maintain guest satisfaction.
  • Balanced cash drawers at the end of each shift.

Server

Casa, Black Canyon, Olive Garden, Pizza King
Fort Wayne
01.2010 - 05.2018
  • Provided exceptional customer service in fast-paced dining environment.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Assisted in training new servers.

Education

Some College (No Degree) - BGS, Minors in History & Religious Studies

Indiana University, South Bend
South Bend, IN

Skills

  • Customer service
  • Computer proficiency
  • Payment research
  • Attention to detail
  • Problem-solving
  • Proactive and Self-motivated

Timeline

Cash Application Rep

Beacon Health System
05.2024 - 07.2025

AP/AR Clerk

ABI Attachments
07.2022 - 04.2024

Customer Support Administrator

ABI Attachments
04.2021 - 07.2022

Customer Service Representative

Lincoln Financial Group
11.2019 - 04.2021

Nutritional Services Host

Parkview Regional Medical Center
02.2018 - 10.2019

Server

Casa, Black Canyon, Olive Garden, Pizza King
01.2010 - 05.2018

Some College (No Degree) - BGS, Minors in History & Religious Studies

Indiana University, South Bend
Tiffani Hartsell