Summary
Overview
Work History
Education
Skills
writing
Languages
Timeline
Generic

Tiffanie Flores Ortiz

Indianapolis

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

3
3
years of professional experience

Work History

Server/Bartender

Blankus Luxury Lounge
07.2023 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.

Receptionist

4:59 Barber Lounge
11.2022 - 06.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Scheduled office meetings and client appointments for staff teams.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.

Floral Designer

Floraria
07.2021 - 10.2022
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Prepared potted plants and bouquets based on customer requirements.
  • Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
  • Consulted with clientele to discuss special occasion floral designs for weddings, funerals, and other events.
  • Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
  • Worked closely with clients to understand their needs and design flower arrangements that perfectly match their vision.

Server/Bartender

Canal Bistro
06.2021 - 10.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Processed orders and sent to kitchen employees for preparation.

Package Handler

Amazon
08.2020 - 11.2020
  • Followed safety regulations to maintain safe work environment.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used hand-held scanners and physical logs to accurately track item movements.

Education

High School Diploma -

Southside High School
Fort Wayne, IN
05.2019

Skills

  • Guest Engagement
  • Beverage Preparation
  • Safe Food Handling
  • Daily Specials Memorization
  • Food and Beverage Pairings
  • Relationship Management
  • Sales Techniques
  • Cash Handling
  • Hospitality Service Expertise
  • Sales Expertise
  • Performance Improvement
  • Service Prioritization
  • Ordering Procedures
  • Point of Sale Operation
  • Suggestive Selling
  • Quality Control

writing

On my own time, I write. I've been writing for 4 years since my eating disorder. Started off as journaling for myself and through time I would write small stories. I would go to different coffee shops as an escape and that's how my writing changed. Observe different people and places. It's helped me a lot over the years. I believe mental health is really important. And writing helps a lot with that.

Languages

Spanish
Native or Bilingual

Timeline

Server/Bartender

Blankus Luxury Lounge
07.2023 - Current

Receptionist

4:59 Barber Lounge
11.2022 - 06.2023

Floral Designer

Floraria
07.2021 - 10.2022

Server/Bartender

Canal Bistro
06.2021 - 10.2022

Package Handler

Amazon
08.2020 - 11.2020

High School Diploma -

Southside High School

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Tiffanie Flores Ortiz