Tiffany Durr
Griffith
Summary
Results-driven professional with a strong background in customer relations, delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. A safety-minded culinary professional with a background in creating balanced meals under strict guidelines and budget limitations.
Overview
16
16
years of professional experience
Work History
Member Services Rep.
Ensure HealthCare Solutions
06.2019 - 03.2020
- Primary liasion between members (patients) and insurance plans or medical groups, ensuring accurate, high-quality assistance regarding benefits, claims, and coverage.
- Educated members on health plan benefits, provider networks, and coverage, including Medicaid/Medicare programs.
- Resolved complex member inquiries regarding claims, billing, eligibility, and access to care, often working within a 24-hour resolution window.
- Accurately documented all interactions in company systems (MHC, AWD) while adhering strictly to HIPAA privacy regulations.
Customer Service Associate
Walgreens
01.2010 - 06.2015
- Greeted customers, provided assistance with products, answered questions, and handled curbside or web pick-up orders.
- Training and daily support for new team members.
- Processed sales, returns, refunds, and voids accurately at the register.
- Stocked shelves, ensuring proper pricing (resets/revisions), maintained inventory, and organized displays.
Bank Teller
Shorebank
01.2009 - 01.2010
- Processed deposits, withdrawals, transfers, and loan payments accurately while adhering to audit standards.
- Provided friendly, professional service to build relationships and resolve customer inquiries.
- Identified customer needs and promoted bank products (CDs, IRAs, etc.).
- Balanced cash drawers daily, managed teller station security, and processed night deposits.
Service Clerk/Cashier
Jewel Osco
03.2004 - 01.2009
- Greeted customers, answered questions, and resolved concerns to ensure a positive shopping experience.
- Scanned items, identify/weigh produce, and process cash, credit, and debit transactions accurately.
- Maintained a clean, organized checkout area, retrieved carts, and assisted with cleaning.
- Packaged groceries efficiently and assisted with stocking or restocking merchandise when needed.
Education
Hospitality Human Resource Mgmt & Supervision
Manage First, National Restaurant Association
06-2024
Culinary Arts
Ivy Tech Community College of Indiana
Indianapolis, IN05-2024
General Studies
Malcolm X
Chicago, IL01.2012
Diploma - undefined
Dunbar Vocational High School
Chicago, IL06.2003
Skills
- Exceptional Customer and Care
- Good Verbal Communication
- Adept Training
- Large Cash/Check Deposits
- Dependability
- Workflow optimization
- Relationship building
Affiliations
American Culinary Federation (ACF) Member
Languages
English
Timeline
Member Services Rep.
Ensure HealthCare Solutions
06.2019 - 03.2020
Customer Service Associate
Walgreens
01.2010 - 06.2015
Bank Teller
Shorebank
01.2009 - 01.2010
Service Clerk/Cashier
Jewel Osco
03.2004 - 01.2009
Diploma - undefined
Dunbar Vocational High School
Hospitality Human Resource Mgmt & Supervision
Manage First, National Restaurant Association
Culinary Arts
Ivy Tech Community College of Indiana
General Studies
Malcolm X