Tiffany Heim
Indianapolis
Summary
Dynamic customer service expert with extensive experience in resolving complaints and negotiating solutions. Proven track record in developing lasting client relationships, directly contributing to elevated customer satisfaction and increased sales performance.
Overview
13
13
years of professional experience
Work History
Car Salesperson
Ray Skillman Northeast Mazda
Indianapolis
04.2025 - Current
- Maintained up-to-date knowledge of vehicle inventory and dealership promotions.
- Negotiated pricing and financing options to maximize sales opportunities.
- Conducted test drives to showcase vehicle features and performance effectively.
- Assisted customers in selecting vehicles aligned with individual requirements.
- Developed relationships with potential buyers through phone calls and emails.
Customer Relationship Specialist
Navient
01.2023 - 12.2024
- Resolved customer complaints related to payment processing and loan repayment options.
- Efficiently handled high volumes of inbound and outbound calls.
- Managed customer inquiries via phone and email communications.
- Developed strong client relationships to improve overall satisfaction.
Customer Relationship Specialist
The Hartford
01.2022 - 01.2023
- Resolve inquiries with existing customers, clients, and affiliated partners regarding the servicing of small commercial insurance policies.
- Assist with all billing inquiries and completion of payments with customer and agency serviced policies.
Customer Service Chat/Social Media
Vs & CO / BBW
01.2021 - 01.2022
- Efficiently handle inbound contacts from customers to resolve issues, questions, and/or concerns via Facebook, Instagram, and Twitter.
- Performing data entry related duties to record notes, questions, and suggestions.
Assistant IV Direct to Patient Lead
Covance/Labcorp
Indianapolis
01.2013 - 01.2022
- Onboarded and trained incoming staff while overseeing group of 5-10 peer employees, fostering a collaborative environment as Direct to Patient Lead.
- Resolved logistical issues through direct client interactions, enhancing communication and project flow.
- Assembled and shipped protocol-specific kits and study materials to ensure timely delivery for clinical studies.
Education
Associates of Science -
Ivy Tech Community College
06-2026
Medical Assistant Certification -
Kaplan College
01-2010
High School Diploma -
Brownsburg High School
01-2008
Skills
- Microsoft Office proficiency
- Conflict resolution
- Negotiation skills
- Rapport building
- Verbal and written communication
- Attention to detail
- Team collaboration
- Onboarding and training
- Leadership of teams
Timeline
Car Salesperson
Ray Skillman Northeast Mazda
04.2025 - Current
Customer Relationship Specialist
Navient
01.2023 - 12.2024
Customer Relationship Specialist
The Hartford
01.2022 - 01.2023
Customer Service Chat/Social Media
Vs & CO / BBW
01.2021 - 01.2022
Assistant IV Direct to Patient Lead
Covance/Labcorp
01.2013 - 01.2022
Associates of Science -
Ivy Tech Community College
Medical Assistant Certification -
Kaplan College
High School Diploma -
Brownsburg High School