Tiffany Mason
Crown Point
Summary
Customer Service & Administrative Professional with over a decade of experience supporting clients in real estate, small business, and service-based environments. Proven ability to communicate clearly, manage appointments, resolve concerns efficiently, and maintain accurate records. Familiar with digital platforms for scheduling, CRM-style tools, and document handling. Eager to bring strong organizational and people skills to a leasing agent or property management team.
Overview
21
21
years of professional experience
Work History
Owner/Operator
Boujee Beauty Bar, LLC
01.2022 - 01.2024
- Operated a by-appointment service business catering to professionals and executives
- Managed all scheduling, payment processing, and customer communication using Gloss Genius (CRM-style platform)
- Maintained client records, handled service policies, and processed transactions using digital payment systems
- Ensured client satisfaction and repeat business through clear communication and a professional environment
Nail Technician (Commissioned)
MC Studio Nail Salon
01.2021 - 01.2022
- Provided manicures, pedicures, nail enhancements (gel, acrylic, dip), brow waxing, and eyelash extensions
- Performed shop duties including client checkout, cleaning, laundry, and tool sanitation
- Assisted with local marketing and business development initiatives
- Ensured customer satisfaction leading to referrals and repeat business
Remote Customer Service Representative
Mielle Hair Company
01.2020 - 01.2021
- Responded to inquiries via email, providing prompt and professional resolutions
- Used Shopify and Excel to create and track orders, issue refunds, and manage customer issues
- Handled sensitive customer data and ensured accurate documentation
- Supported seasonal product launches and promotional campaigns
Administrative/Customer Service
Jadco Heritage Flower Co.
01.2018 - 01.2019
- Cross-referenced customer records in a national cemetery database, maintaining accuracy
- Scheduled services and managed updates to family records for floral placements
- Supported high-volume seasonal operations and client communication
Owner/Operator
Mobile Nail Technician
01.2016 - 01.2018
- Delivered personalized in-home services while managing bookings, supplies, and payments
- Built lasting client relationships through professional communication and reliability
Personal Assistant
Girlylocs Salon
01.2011 - 01.2014
- Managed client appointments, answered calls, and maintained office supplies
- Assisted with social media promotions and scheduling
Data Entry/Intake Clerk
Gary Neighborhood Services
01.2007 - 01.2008
- Entered client information into spreadsheets and databases to support grant writing
- Assisted clients with Energy Assistance Program applications based on specific eligibility metrics
Real Estate Agent / Mortgage Loan Processor
McCormack Realty
01.2006 - 01.2007
- Processed loan applications and provided support to real estate agents and buyers
- Scheduled showings, maintained client communication, and supported deal closings
- Gained firsthand knowledge of housing documentation, financing, and client engagement
Real Estate Consultant
Consulting Co.
01.2003 - 01.2006
- Conducted property research and market analysis for real estate development
- Prepared reports and presented findings to clients and leadership teams
Data Entry Clerk
Urban Development Consultants
01.2001
- Entered demographic and statistical data for grant-related housing programs using Excel
- Supported reporting and internal document tracking
Administrative Assistant (Residential & Commercial Appraisals)
Hughes Realty Co.
01.2000
- Verified MLS data and produced property valuation reports
- Managed appraisal documentation, scheduled appointments, and supported client communications
Education
Digital Marketing Training -
The Boyer Group
01.2025
Digital Marketing Success -
Dr. Tavis Taylor
01.2025
Manicurist License -
Don Roberts School of Hair Design
Schererville, IN01.2017
Real Estate License -
McColly School of Real Estate
Merrillville, IN01.2006
Skills
- Appointment Scheduling & Calendar Management
- CRM & Property Management Tools (Gloss Genius, Excel, Shopify)
- Conflict Resolution & Tenant Support
- Document Handling & Client Files
- Digital Marketing & Communication
- Real Estate & Mortgage Process Familiarity
- Attention to Detail & Organization
- Customer Retention & Relationship Building
Timeline
Owner/Operator
Boujee Beauty Bar, LLC
01.2022 - 01.2024
Nail Technician (Commissioned)
MC Studio Nail Salon
01.2021 - 01.2022
Remote Customer Service Representative
Mielle Hair Company
01.2020 - 01.2021
Administrative/Customer Service
Jadco Heritage Flower Co.
01.2018 - 01.2019
Owner/Operator
Mobile Nail Technician
01.2016 - 01.2018
Personal Assistant
Girlylocs Salon
01.2011 - 01.2014
Data Entry/Intake Clerk
Gary Neighborhood Services
01.2007 - 01.2008
Real Estate Agent / Mortgage Loan Processor
McCormack Realty
01.2006 - 01.2007
Real Estate Consultant
Consulting Co.
01.2003 - 01.2006
Data Entry Clerk
Urban Development Consultants
01.2001
Administrative Assistant (Residential & Commercial Appraisals)
Hughes Realty Co.
01.2000
Digital Marketing Training -
The Boyer Group
Digital Marketing Success -
Dr. Tavis Taylor
Manicurist License -
Don Roberts School of Hair Design
Real Estate License -
McColly School of Real Estate