Tiffany May
Fort Wayne,IN
Summary
Dynamic waitress with a proven track record at The Bluebird Restaurant, excelling in customer service and upselling techniques. Recognized for strong multitasking and attention to detail, I consistently enhanced guest experiences and increased sales through effective communication and rapport-building. Committed to delivering exceptional hospitality in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Waitress
The Bluebird Restaurant
02.2019 - Current
- Increased sales significantly by upselling higher-end products to customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Waitress Trainee
Steak N Shake
12.2015 - 02.2018
- Delivered exceptional customer service in fast-paced dining environment.
- Assisted in food preparation and ensured adherence to safety standards.
- Processed customer orders efficiently using point-of-sale systems.
- Collaborated with team members to maintain cleanliness and organization of dining area.
- Maintained inventory levels and restocked supplies as needed.
- Monitored dining area for guest satisfaction and assisted in upselling menu items.
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
Waitress/Assistant Bartender
Applebees
02.2018 - 10.2018
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Education
No Degree - Business
Ivy Tech Community College
Fort Wayne05-2028
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Attention to detail
- Cash handling
- Decision-making
- Hospitality service expertise
- Memory retention
- Food presentation
Timeline
Waitress
The Bluebird Restaurant
02.2019 - Current
Waitress/Assistant Bartender
Applebees
02.2018 - 10.2018
Waitress Trainee
Steak N Shake
12.2015 - 02.2018
No Degree - Business
Ivy Tech Community College