Tiffany Nichol
Portage
Summary
Skillful Retail Merchandiser accomplished in product assembly, material handling and display design. Works well independently and as part of dynamic teams. Skilled at collaborating with designs on product placement, store displays and marketing material for new clothing launches and promotions. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
13
13
years of professional experience
Work History
Merchandising Specialist
Home Depot
03.2022 - Current
- Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
- Assembled quarter and full-size point of purchase promotional displays.
- Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
Store Manager
7-eleven
08.2011 - 12.2022
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Sales Representative
Acosta Sales & Marketing
10.2016 - 12.2018
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Cold-called leads and closed large number of new sales over several months.
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
Auto Service Advisor
Pep Boys Auto Parts & Service
10.2014 - 09.2015
- Assessed vehicle maintenance status and completed needed service.
- Communicated issues to supervisor and helped develop solutions.
- Read and followed technical documentation to complete accurate repairs.
- Maintained fleet vehicles in good working order by following preventive and corrective maintenance schedules according to OEM.
- Explained estimates and determined repair timelines to manage customer expectations.
Education
High School Diploma -
Alan B. Shepherd High School
Palos Heights, IL06.2008
Skills
- Planogram Execution
- Goals and Performance
- Staff Management
- Maintaining Clean Work Areas
- Handling Customer Complaints
- Records Maintenance
- Sales Expertise
- Account Management
Timeline
Merchandising Specialist
Home Depot
03.2022 - Current
Sales Representative
Acosta Sales & Marketing
10.2016 - 12.2018
Auto Service Advisor
Pep Boys Auto Parts & Service
10.2014 - 09.2015
Store Manager
7-eleven
08.2011 - 12.2022
High School Diploma -
Alan B. Shepherd High School
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