Tiffany Russell
Indianapolis
Summary
Experienced with managing diverse tasks and supporting team initiatives. Utilizes organizational skills and attention to detail to enhance operational efficiency. Track record of effective collaboration and problem-solving in fast-paced settings.
Qualified Desired Position with solid background in supporting project teams and ensuring efficient operations. Successfully contributed to process improvements and maintained high standards in client communication. Demonstrated ability to manage multiple tasks while displaying strong problem-solving and organizational skills.
Results-driven professional with solid background in delivering impactful solutions. Proven track record in fostering team collaboration and adapting to changing needs. Skilled in strategic planning, project management, and client relations. Known for reliability, strong analytical abilities, and excellent communication skills.
Overview
7
7
years of professional experience
Work History
Cardon and Associates
Human Resource Director
05.2023 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Analyzed customer data to identify trends and anticipate customer needs.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
- Managed a diverse team of professionals, fostering an inclusive work environment that encouraged collaboration and innovation.
- Facilitated training sessions for new employees, ensuring smooth onboarding process.
- Improved reporting accuracy, implementing new data management system.
- Optimized inventory management to reduce overhead costs, employing advanced forecasting techniques.
- Improved project delivery times with implementation of streamlined communication strategy.
- Achieved significant savings by renegotiating vendor contracts, focusing on mutual benefits.
- Enhanced brand visibility, orchestrating participation in industry events and conferences.
- Increased customer satisfaction with thorough product demonstrations and personalized advice.
- Enhanced customer loyalty programs, analyzing customer feedback for continuous improvement.
CNA
Golden Living Center Riverside
06.2018 - 05.2023
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
Business Office Assistant
Brickyard Healthcare
04.2021 - 05.2023
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Reviewed invoices, payment requests, and expense reimbursements prior to approval.
- Developed correspondence letters, memos, and emails.
- Managed correspondence between various departments fostering clear communication channels and facilitating collaboration.
- Maintained up-to-date employee records in compliance with legal requirements, ensuring accuracy and accessibility for authorized personnel.
- Contributed to a positive work environment by greeting visitors professionally, managing incoming calls, and addressing needs promptly.
- Improved workflow processes by identifying areas of inefficiency and proposing viable solutions for implementation.
- Developed professional relationships with vendors ensuring smooth transactions when purchasing goods or services required for the office''s efficient functioning.
- Optimized document management by digitizing paper files and maintaining updated digital records in a secure database.
- Supported budget management with diligent tracking of expenses, processing invoices, and generating financial reports.
- Maintained inventory levels of office supplies to prevent shortages that could disrupt daily operations.
- Streamlined office operations by implementing efficient filing systems and organizational practices.
- Bolstered client satisfaction with prompt and accurate responses to inquiries and concerns via phone or email.
- Coordinated events such as conferences or team-building activities in support of company culture initiatives.
- Assisted human resources department in administering benefits packages for employees while maintaining confidentiality of sensitive information.
- Reviewed documents such as contracts or agreements thoroughly before submission ensuring accuracy and completeness thus minimizing errors.
Restorative Nurse Assistant
Golden LivingCenters
06.2018 - 04.2021
Education
Doctrine In Business Adminstration - Business
South University
Savanna Georgia Masters In Healthcare Administration -
South University
Savanna, Georgia11.2023
Bachelor Of Science - Healthcare Management
Independence University
Salt Lake City, UT08.2022
GED -
Danville Area Community College
Danville, IL10.2004
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
My communication skills are outstanding and I take pride in all of my work and double check everything to make sure my work is accurately done I would be a great asset to any team, any training needed will be mastered quickly due to how well I learn and I am always open to change
- Leadership qualities
- Customer interaction
- Workplace safety
- These are all great examples of my current skill set
Timeline
Cardon and Associates
Human Resource Director
05.2023 - Current
Business Office Assistant
Brickyard Healthcare
04.2021 - 05.2023
CNA
Golden Living Center Riverside
06.2018 - 05.2023
Restorative Nurse Assistant
Golden LivingCenters
06.2018 - 04.2021
Doctrine In Business Adminstration - Business
South University
Masters In Healthcare Administration -
South University
Bachelor Of Science - Healthcare Management
Independence University
GED -
Danville Area Community College
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