Tiffany Slone

Managed high volume of inbound and outbound calls to collect delinquent and charged-off accounts.

• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
• Maintained high volume of calls and met demands of busy and productive group.
• Worked in call center environment handling manual and automatically dialed outbound calls.
• Achieved timely resolution of delinquent accounts by maintaining open communication lines with clients and diligently following up on payment promises.

• Provide comprehensive breakdowns and explanations of monthly electric billing to enhance customer understanding and satisfaction
• Arrange and negotiate payment plans tailored to individual customer circumstances, ensuring accessibility and financial continuity

• Provided comprehensive email support, addressing and resolving customer inquiries efficiently
• Transitioned to telephone-based customer service, adeptly handling a high volume of inbound calls
• Delivered accurate information regarding application statuses and service provider details to enhance customer satisfaction

• Provided comprehensive support to claimants regarding unemployment and fraud claims, ensuring accurate and timely assistance
• Managed collections efficiently, maintaining a high level of customer satisfaction and adherence to policy
• Elevated to a supervisory role for chat operations, offering guidance and support to call center agents to optimize service quality

• Managed a multi-faceted reception role by efficiently handling customer inquiries, processing online orders, and coordinating refunds to ensure high levels of client satisfaction
• Performed administrative duties including bookkeeping, inventory management, and maintaining accurate records to support operational efficiency
• Addressed and resolved collections and claims issues, demonstrating strong problem-solving skills and attention to detail